Restaurant Supervisor

The Royal Sydney Golf Club; Woollahra Municipal Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free staff meals

Uniform provided

17.5% annual leave loading

Staff discounts

Free parking

Job summary

The Royal Sydney Golf Club in Rose Bay, NSW, is seeking a dedicated dining room Supervisor to join our private members' club, renowned for exceptional service and a modern dining experience. You’ll work with a dynamic team across dining and bar outlets, delivering outstanding member and guest hospitality.

Reporting to the Restaurant & Bar Manager, you will oversee daily operations, rostering, and staff development from 2pm to 11pm, Monday to Sunday availability.

Qualifications

• Experience as a Supervisor in a 5 Star Hotel or fine dining.
• Ability to lead up to 10 staff and deliver high standards.
• Excellent verbal and written communication.
• Current NSW RSA certification.
• Full working rights in Australia.

Responsibilities

• Assist in developing dining and bar policies and procedures.
• Ensure service to members and guests is of the highest standard.
• Assist with rostering and timecard approvals.
• Ensure staff attire and grooming meet Club standards.
• Lead by example on the floor during service.
• Assist guests with menu recommendations.
• Address member complaints promptly.
• Oversee training programs to improve product knowledge and service.

Skills

Leadership

Staff management

Customer service

Communication

Time management

Flexibility

Job description

• ÂDriven, creative & innovative professional that is solution-orientated
• Enhance our member's dining experiences driving high service levels
• Enjoy unique staff benefits including access to sporting facilities

Royal Sydney

Join the team at one of Australia's premier private members' clubs! Royal Sydney is located in the stunning Rose Bay and is fortunate to be considered one of Australia's most prominent social and sporting institutions. Overlooking the picturesque Championship Golf Course our facilities include casual dining, club bar, multiple function rooms and a 150 seat Restaurant offering a unique modern dining experience for members and guests.

The Role

Reporting into the Restaurant & Bar Manager you will assist in maintaining exceptional service standards, managing the daily operations, overseeing operational logistics, supporting management with ongoing training for staff and leading a dynamic team.

This is a full-time position requiring flexible availability to work during the week and on weekends. You will need to be available to work between 2pm till 11pm.

The key tasks include but are not limited to:

• Assist in the development of policies, standards and procedures for all aspects of the Dining and Bar outlets.
• Ensure that the service provided to members and their guests is of the highest standard.
• Collaborate with the Restaurant & Bar Manager with the rostering of staff and assisting with processing timecard approvals.
• Ensure that all staff are correctly attired and well groomed at all times in line with Club standards.
• Be active on floor, leading by example at all times.
• Assist members and guests during service including providing menu recommendations.
• Ensure that any member complaints are actioned and where possible resolved.
• Oversee, support and implement training programs to improve the team's food & beverage product knowledge and service skills.

What does the Club need from you?

• Proven experience as a Supervisor working in a 5 Star Hotel or Fine Dining Restaurant.
• Strong leadership skills with experience managing up to 10 staff.
• Ability to lead a team to deliver service to the highest standards.
• Well presented at all times representing the Club.
• Up to date with food & beverages trends and best practices.
• Excellent verbal and written communication skills with a demonstrated passion for excellence in customer service.
• Ability to prioritise workload, manage time and scheduled tasks whilst remaining adaptable to changing priorities.
• A valid NSW RSA is essential.
• Full working rights in Australia.

Why Join Us?

• Free staff meals & wellbeing program (gym, Pilates, tennis lessons, golf clinics)
• Uniform provided + allowance
• 17.5% annual leave loading, additional special recreation leave (3 days), and paid parental leave.
• Staff discounts (wine, sporting goods, hotel) & free parking

We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.