Membership Consultant

World Gym International; Penrith City Council; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Complimentary gym membership

Staff discounts

Career progression

Sales training

Job summary

World Gym Penrith is seeking a motivated Membership Consultant to turn inquiries into members. You’ll generate leads, conduct in-club tours and present the right membership solutions to prospective members.

This role rewards performance with a base salary plus monthly commission. You’ll work with the club team, develop sales skills and help people start their fitness journeys.

Flexibility to work on a roster including evenings and weekends, with CRM usage and a focus on customer experience.

Qualifications

• Previous sales experience in a target-driven environment.
• Strong desire to achieve and exceed sales targets.
• Excellent communication and interpersonal skills.
• Confidence speaking with prospects both face-to-face and over the phone.
• Ability to build rapport quickly and establish genuine relationships.
• Resilience and persistence when dealing with objections and rejection.
• Flexibility to work across a club roster, including some evenings and weekends.
• Fitness industry experience is advantageous.

Responsibilities

• Generate leads through outbound calling and referrals.
• Respond to enquiries via phone, email, social media.
• Conduct club tours to understand goals and needs.
• Present membership solutions and close sales.
• Follow up to maximise conversion opportunities.
• Hit sales targets and club KPIs.

Skills

Sales experience

CRM proficiency

Communication skills

Organisational skills

Team player

Resilience

Tools

CRM systems

Microsoft Office

Social media platforms

Job description

Membership Consultant – World Gym Penrith

Love sales, love people and ready to turn conversations into results? Join World Gym Penrith.

About World Gym Australia

World Gym Australia is a growing national fitness network within a globally recognised brand. Our clubs are built around high-performance training environments, strong communities and delivering an experience members want to be part of.

Our Membership Consultants are at the front line of club growth. They create the first impression, build relationships, generate new business and help people take the first step towards their fitness goals.

The Opportunity

We're looking for a driven, energetic and people-focused Membership Consultant who enjoys the challenge of sales and thrives on achieving results.

You’ll be responsible for turning leads and enquiries into new members through proactive prospecting, engaging conversations, club tours and confident sales presentations.

This is a role where your effort directly contributes to your results and earning potential. You’ll be supported by your Club General Manager and wider club team while being given the opportunity to develop your sales skills and build a career within World Gym.

What You’ll Do

Proactively generate leads through outbound calling, follow-up, referrals, local prospecting and other lead-generation activities.

Respond quickly and professionally to new enquiries across phone, email, social media and in-club interactions.

Conduct engaging club tours and understand each prospect's goals, motivations and needs.

Present the right membership solution and confidently ask for the sale.

Follow up consistently with prospects and maximise conversion opportunities.

Work towards and exceed individual sales targets and club KPIs.

Build Relationships

Create genuine connections with prospects and members from the first interaction.

Make every prospective member feel welcomed, understood and confident in their decision.

Build a strong referral network and generate new opportunities through existing members.

Handle objections professionally and turn challenges into opportunities.

Deliver an exceptional customer experience throughout the sales journey.

Be Part of the Club Team

Work closely with the Club General Manager and wider team to achieve club targets.

Support member enquiries and assist with general membership-related matters.

Contribute to club events, promotions and local initiatives.

Support retail sales and develop strong knowledge of products and services.

Represent World Gym professionally within the club and local community.

Create & Promote

Contribute to social media content and campaigns that generate awareness and leads.

Support promotions, events and initiatives designed to drive membership growth.

Look for new and creative ways to generate leads and increase engagement.

Own Your Results

Track and manage your leads, appointments, follow-ups and sales activity.

Use CRM and sales systems consistently and accurately.

Understand your numbers and actively look for ways to improve your conversion.

Participate in sales training, coaching and performance reviews.

Bring energy, consistency and competitiveness to every shift.

About You

You’re someone who enjoys talking to people, isn’t afraid to ask for the sale and gets satisfaction from hitting a target.

You’ll bring:

Previous sales experience, preferably in a target-driven environment.

A strong desire to achieve and exceed sales targets.

Excellent communication, listening and interpersonal skills.

Confidence speaking with prospects both face-to-face and over the phone.

The ability to build rapport quickly and establish genuine relationships.

Resilience and persistence when dealing with objections and rejection.

Strong follow-up and organisational skills.

A competitive, energetic and positive attitude.

A genuine interest in health, fitness and helping people achieve their goals.

The ability to work independently while contributing to a wider team.

Confidence using CRM systems, Microsoft Office and social media platforms.

Flexibility to work across a club roster, including some evenings and weekends.

Fitness industry experience is advantageous, but sales ability, attitude and a willingness to learn are what matter most.

Why Join World Gym?

Build your sales career in an environment where results are recognised and rewarded.

At World Gym, you'll be joining a sales environment where you can develop your skills, build relationships and see the direct impact of your work.

You’ll have the opportunity to:

Earn more through performance

competitive base salary plus monthly commission, with your earning potential linked to your results.

Develop your sales career

receive coaching, training and practical experience in lead generation, prospecting, conversion and relationship management.

Take ownership

manage your own pipeline, follow-up and opportunities while being accountable for your results.

Work in a high-energy environment

be surrounded by a team that is competitive, motivated and passionate about fitness.

Make a difference

help people take action towards their health and fitness goals while finding the right membership for their needs.

Build your network

develop relationships with members, local businesses and the wider World Gym community.

Grow with World Gym Australia

access career progression opportunities as part of a growing national fitness network.

Be part of a recognised brand

represent a globally recognised fitness brand with a strong presence in Australia.

Enjoy great staff benefits

complimentary gym membership and discounts at our Pro Shop and Barbell Cafe.

What We Offer

Competitive base salary plus monthly commission.

Sales training, coaching and ongoing development.

Complimentary World Gym membership.

Staff discounts at our Pro Shop and Barbell Cafe.

Supportive, high-energy team environment.

Career progression opportunities within World Gym Australia.

The opportunity to build a long-term career within a growing national fitness network.