Member Systems & Training Specialist (Remote/Hybrid)

Level® Group ANZ

Sunshine Coast Regional

Hybrid

AUD 60,000 - 90,000

Full time

34 hours ago

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Benefits offered by this job

Direct mentorship from leaders

Clear career progression

National trade network

Job summary

Level Group ANZ is seeking a Business Support Specialist to be the primary technical and systems support link for our Member network. You will work with the Support & Systems Lead to improve operating systems and workflows for trade professionals.

This role offers a clear growth path, includes onboarding and coaching on Simpro, Xero, Google Workspace, and other platforms, and supports hybrid work across Sydney, Brisbane, Sunshine Coast, Gold Coast, and home-based arrangements.

Qualifications

Tech aptitude for quickly learning new software and AI tools.
Background in Business, Commerce, or Information Systems, or 1–3 years in system support or trade operations.
Clear communication, able to translate technical concepts to non-technical audiences.
Highly organized, detail-oriented, and curious about how trade businesses operate.
Available for occasional travel to events and Member visits.

Responsibilities

Member Systems Support: provide first-line helpdesk support and triage member requests.
Software Adoption & Training: coach Members to maximize value of software like Simpro, Xero, Workable, Google Workspace, Silverstripe.
Implementation & Onboarding: assist onboarding onto core tech stack and track completion.
Operations & Reporting: maintain action registers, track vendor tickets, and prepare member reports.
IP & Resource Development: create user guides, training modules, and SOPs for member experience.