Member Systems & Training Specialist (Hybrid)

Level® Group ANZ; Gold Coast City; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Mentorship from leaders

Career progression pathway

National trade network

Job summary

Level Group ANZ is seeking a Business Support Specialist to be the primary technical and systems support link for our Member network. You’ll work directly with the ANZ Support & Systems Lead to master operating systems and streamline workflows.

This brand-new role offers a high-growth pathway, with a potential future transition into a Business Support Manager role. Open to candidates in Sydney, Brisbane, Sunshine Coast or the Gold Coast, with hybrid options and remote work.

Qualifications

• Tech aptitude and willingness to learn new software quickly.
• Background in Business, Commerce, or Information Systems or 1–3 years in system support or software training.
• Strong communication, both verbal and written, with non-technical audiences.
• Highly organized, detail-oriented, curious about how trade businesses run.
• Willingness to travel for network events and Member visits.

Responsibilities

• Deliver responsive first-line helpdesk support for member requests.
• Coach Members and teams to maximise value from key software platforms.
• Help onboard new Members onto core tech stack and track onboarding.
• Maintain central action registers, track vendor tickets, and prepare member reporting.
• Create user guides, training modules, and SOPs to improve Member experience.

Skills

Tech Aptitude

Clear communication

Problem solving

Flexibility

Education

Degree in Business, Commerce or IS

Tools

Simpro

Xero

Workable

Google Workspace

Silverstripe

Job description

Level Group ANZ is seeking a Business Support Specialist to be the primary technical and systems support link for our Member network. You’ll work directly with the ANZ Support & Systems Lead to master operating systems and streamline workflows.

This brand-new role offers a high-growth pathway, with a potential future transition into a Business Support Manager role. Open to candidates in Sydney, Brisbane, Sunshine Coast or the Gold Coast, with hybrid options and remote work.