Member Systems & Operations Specialist — Remote/Hybrid

Level Group ANZ; Maroochydore; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Direct mentorship

Career progression

National trade network

Job summary

Level Group ANZ is seeking a Business Support Specialist to be the primary technical and systems support link for our Member network. The role offers a high-growth path and a clear trajectory into business leadership.

You will onboard members, drive software adoption for tools like Simpro, Xero, Workable, Google Workspace and Silverstripe, and provide operations reporting and SOP development. Hybrid work available across Australia.

Qualifications

• Recent graduate in Business, Commerce, or Information Systems.
• 1–3 years of experience in system support, software training, or trade operations is a plus.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Deliver first-line helpdesk support for member systems and triage requests.
• Coach members on software adoption and train teams to maximize value.
• Assist onboarding of new members and track onboarding progress.

Skills

Tech aptitude

Great communication

Problem solving

Flexibility

Education

Recent graduate in Business/Commerce/Information Systems

Tools

Simpro

Xero

Workable

Google Workspace

Silverstripe

Job description

Level Group ANZ is seeking a Business Support Specialist to be the primary technical and systems support link for our Member network. The role offers a high-growth path and a clear trajectory into business leadership.

You will onboard members, drive software adoption for tools like Simpro, Xero, Workable, Google Workspace and Silverstripe, and provide operations reporting and SOP development. Hybrid work available across Australia.