Member Systems & Training Specialist (Hybrid)

Level Group Australia; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Direct mentorship from leaders

Career progression pathway

National trade network

Job summary

Level Group ANZ is creating a brand-new position for a Business Support Specialist to join our team. Working directly alongside our ANZ Support & Systems Lead, you will be the primary technical and systems support link for our Member network.

This role is open to applicants based in Sydney, Brisbane, Sunshine Coast or the Gold Coast with Work From Home / Hybrid options. It offers a high-growth pathway toward a Business Support Manager role and deep exposure to operating systems and trade

Qualifications

• Recent graduate in Business, Commerce, or Information Systems, or 1–3 years in system support or software training.

Responsibilities

• Provide first-line helpdesk and triage member requests for key operational tools.
• Coach and train Members to maximise value from software like Simpro, Xero, Workable, Google Workspace, Silverstripe.
• Help onboard new Members onto core tech stack and build onboarding tracking.
• Maintain central action registers, track vendor tickets, and prepare member reporting packs.
• Create user guides, training modules and SOPs for Member experience enhancement.

Skills

Tech aptitude

Background in business/IS

Communication

Problem solving

Flexibility travel

Education

Recent graduate in Business/Commerce/IS

Tools

Simpro

Xero

Workable

Google Workspace

Silverstripe

Job description

Level Group ANZ is creating a brand-new position for a Business Support Specialist to join our team. Working directly alongside our ANZ Support & Systems Lead, you will be the primary technical and systems support link for our Member network.

This role is open to applicants based in Sydney, Brisbane, Sunshine Coast or the Gold Coast with Work From Home / Hybrid options. It offers a high-growth pathway toward a Business Support Manager role and deep exposure to operating systems and trade