Member Solutions Consultant - Growth, Support & Impact

RAC Automotive Services; Perth; In loco; AUD 63.000 - 77.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Career growth

Social club with 900+ members

RAC member benefits

Descrizione del lavoro

RAC in Perth is seeking a customer service-focused professional to be the first point of contact for around 50–60 members daily. You will provide support, navigate multiple systems, and offer tailored solutions while maintaining high-quality conversations.

The role requires empathy, resilience and availability for shifts including nights and weekends. We offer comprehensive fully paid training, a base salary around AU$69,707 per year plus super, bonuses and shift loading, plus opportunities for

Competenze

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members.
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team.
• Clear, confident communication skills and the ability to build rapport.
• Empathy and resilience when supporting members through challenging situations.
• Available to work required shifts, including nights, weekends and public holidays where applicable.
• Full Australian working rights.

Mansioni

• Be the first point of contact for around 50–60 RAC members each day, providing support and reassurance.
• Navigate multiple systems while delivering high-quality conversations with members.
• Understand individual needs and offer tailored solutions.
• Work with a supportive team that encourages collaboration and celebrates success.
• Meet compliance requirements set by regulatory standards.

Conoscenze

Communication skills

Customer service

Tech-savvy

Empathy

Resilience

Australian working rights

Strumenti

CRM systems

Multiple systems

Descrizione del lavoro

RAC in Perth is seeking a customer service-focused professional to be the first point of contact for around 50–60 members daily. You will provide support, navigate multiple systems, and offer tailored solutions while maintaining high-quality conversations.

The role requires empathy, resilience and availability for shifts including nights and weekends. We offer comprehensive fully paid training, a base salary around AU$69,707 per year plus super, bonuses and shift loading, plus opportunities for