Member Solutions Specialist - Contact Center

Royal Automobile Club of WA; Perth; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Base salary + Super

Bonuses

Shift loading

Comprehensive training

Career growth

Job summary

Royal Automobile Club of WA is seeking a committed Member Solutions Consultant in Perth to be the first contact for members, delivering supportive, personalised service. You will manage member needs, navigate multiple systems, and provide tailored solutions.

The role requires strong communication, empathy, and resilience, with shifts across early mornings, days, nights, weekends, and public holidays where applicable.

Qualifications

• Experience in frontline customer service with KPIs and sales targets.
• Ability to navigate multiple systems confidently.
• Clear and confident communication with members.
• Willingness to work varied shifts, including nights and weekends.
• Australian working rights.

Responsibilities

• Serve as the first point of contact for around 50–60 RAC members daily.
• Provide support, guidance and reassurance during interactions.
• Navigate multiple systems to access member information.
• Build rapport and tailor solutions to individual member needs.
• Contribute to a compliant, high-quality service environment.
• Collaborate with a team to meet service and sales KPIs.

Skills

Customer service

Communication skills

Empathy

Resilience

Sales targets

Tools

CRM software

Job description

Royal Automobile Club of WA is seeking a committed Member Solutions Consultant in Perth to be the first contact for members, delivering supportive, personalised service. You will manage member needs, navigate multiple systems, and provide tailored solutions.

The role requires strong communication, empathy, and resilience, with shifts across early mornings, days, nights, weekends, and public holidays where applicable.