Member Solutions Consultant

RAC Automotive Services; Perth; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Fully paid training

Career growth

Social club with 900+ members

RAC member benefits

Job summary

RAC in Perth is seeking a customer service-focused professional to be the first point of contact for around 50–60 members daily. You will provide support, navigate multiple systems, and offer tailored solutions while maintaining high-quality conversations.

The role requires empathy, resilience and availability for shifts including nights and weekends. We offer comprehensive fully paid training, a base salary around AU$69,707 per year plus super, bonuses and shift loading, plus opportunities for

Qualifications

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members.
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team.
• Clear, confident communication skills and the ability to build rapport.
• Empathy and resilience when supporting members through challenging situations.
• Available to work required shifts, including nights, weekends and public holidays where applicable.
• Full Australian working rights.

Responsibilities

• Be the first point of contact for around 50–60 RAC members each day, providing support and reassurance.
• Navigate multiple systems while delivering high-quality conversations with members.
• Understand individual needs and offer tailored solutions.
• Work with a supportive team that encourages collaboration and celebrates success.
• Meet compliance requirements set by regulatory standards.

Skills

Communication skills

Customer service

Tech-savvy

Empathy

Resilience

Australian working rights

Tools

CRM systems

Multiple systems

Job description

At RAC, we create sustainable value for our members by building a culture grounded in trust and security, where our people are members first, empowered for growth and united to become a force for the better to drive meaningful change across WA.

About the role

• Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development.
• Be the first point of contact for around 50-60 RAC members each day, providing support, guidance and reassurance.
• Confidently navigate multiple systems while delivering supportive, high-quality conversations with members.
• Understand individual needs and offer tailored solutions.
• Work alongside a supportive, motivated team that encourages collaboration and celebrates success.
• Meet compliance requirements set by regulatory standards

This is a fulltime permanent position working 8 hours in length between Monday-Friday: 6am-10.30pm, Saturday - Sunday: 8am-6pm.

About you

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team
• Clear, confident communication skills and the ability to build rapport
• Empathy and resilience when supporting members through challenging situations
• Available to work required shifts, including nights, weekends, and public holidays where applicable
• Full Australian working rights

Better journeys begin at RAC

A career at RAC is more than just a job. We're passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing. You'll enjoy:

• Base salary of $69,706.80 + Super + Bonuses + Shift loading
• Comprehensive fully paid training to set you up for success from day one.
• Career growth opportunities as we love promoting from within.
• A vibrant Social Club with over 900 members.
• Access to exclusive RAC Member benefits.

Why RAC?

When you join RAC, you become part of one of WA's most trusted organisations, committed to serving our members and giving back to the community.