Member Solutions Consultant

Royal Automobile Club of WA; Perth; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Base salary + Super

Bonuses

Shift loading

Comprehensive training

Career growth

Job summary

Royal Automobile Club of WA is seeking a committed Member Solutions Consultant in Perth to be the first contact for members, delivering supportive, personalised service. You will manage member needs, navigate multiple systems, and provide tailored solutions.

The role requires strong communication, empathy, and resilience, with shifts across early mornings, days, nights, weekends, and public holidays where applicable.

Qualifications

• Experience in frontline customer service with KPIs and sales targets.
• Ability to navigate multiple systems confidently.
• Clear and confident communication with members.
• Willingness to work varied shifts, including nights and weekends.
• Australian working rights.

Responsibilities

• Serve as the first point of contact for around 50–60 RAC members daily.
• Provide support, guidance and reassurance during interactions.
• Navigate multiple systems to access member information.
• Build rapport and tailor solutions to individual member needs.
• Contribute to a compliant, high-quality service environment.
• Collaborate with a team to meet service and sales KPIs.

Skills

Customer service

Communication skills

Empathy

Resilience

Sales targets

Tools

CRM software

Job description

At RAC, we create sustainable value for our members by building a culture grounded in trust and security, where our people are members first, empowered for growth and united to become a force for the better to drive meaningful change across WA.As one of WA’s most trusted brands, our Contact Centre Consultants deliver efficient, personalised solutions that help members get back on the road. Join our West Perth Contact Centre in December as a Member Solutions Consultant and be among the first point of contact for more than 1.3 million members.About the roleGrow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development.Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance.Confidently navigate multiple systems while delivering supportive, high-quality conversations with members.Understand individual needs and offer tailored solutions.Work alongside a supportive, motivated team that encourages collaboration and celebrates success.Meet compliance requirements set by regulatory standardsThis is a fulltime permanent position working 8 hours in length between Monday-Friday: 6am-10.30pm, Saturday – Sunday: 8am-6pm.About youWe’re looking for adaptable customer service professionals who bring:Strong computer literacy and the ability to confidently navigate multiple systems while engaging with membersExperience working in fast-paced environments with KPIs and sales targets, both individually and as part of a teamClear, confident communication skills and the ability to build rapportEmpathy and resilience when supporting members through challenging situationsAvailable to work required shifts, including nights, weekends, and public holidays where applicableFull Australian working rightsBetter journeys begin at RACA career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing. You’ll enjoy:Base salary of $69,706.80 + Super + Bonuses + Shift loadingComprehensive fully paid training to set you up for success from day one.Career growth opportunities as we love promoting from within.A vibrant Social Club with over 900 members.Access to exclusive RAC Member benefits.Why RAC?When you join RAC, you become part of one of WA’s most trusted organisations, committed to serving our members and giving back to the community.If you’re passionate about making a real difference for our members and the WA community, we’d love to hear from youIf you need any assistance with your application, please email [e-mail] now and help shape the future of member service at RAC.