Member Solutions Consultant - Elevate Member Journeys

RAC WA; Perth; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Base salary + super

Fully paid training

Career growth

Social club

Member benefits

Job summary

RAC WA is seeking a Member Solutions Consultant for our West Perth contact centre, starting in December. This full-time role involves assisting around 50–60 members daily with tailored solutions, while navigating multiple systems to ensure quality, compliant conversations.

You will undergo comprehensive training, join a collaborative team, and enjoy benefits such as a base salary with super, bonuses, and shift loading. A strong focus on member support and growth awaits.

Qualifications

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members.
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team.
• Clear, confident communication skills and the ability to build rapport.
• Empathy and resilience when supporting members through challenging situations.
• Available to work required shifts, including nights, weekends, and public holidays where applicable.
• Full Australian working rights.

Responsibilities

• Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development.
• Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance.
• Confidently navigate multiple systems while delivering supportive, high-quality conversations with members.
• Understand individual needs and offer tailored solutions.
• Work alongside a supportive, motivated team that encourages collaboration and celebrates success.
• Meet compliance requirements set by regulatory standards.

Skills

Computer literacy

KPI targets

Communication skills

Empathy

Shift flexibility

Australian working rights

Job description

RAC WA is seeking a Member Solutions Consultant for our West Perth contact centre, starting in December. This full-time role involves assisting around 50–60 members daily with tailored solutions, while navigating multiple systems to ensure quality, compliant conversations.

You will undergo comprehensive training, join a collaborative team, and enjoy benefits such as a base salary with super, bonuses, and shift loading. A strong focus on member support and growth awaits.