Member Services Specialist — AML & Fraud Focus

Laboratories Credit Union Limited; Ryde; On-site; AUD 60,000 - 75,000; Full time

Job summary

Laboratories Credit Union Limited in North Ryde seeks a Member Service Officer to join the Member Service team. You will deliver high-quality service while handling AML monitoring, fraud monitoring and key admin tasks in a varied role.

You will respond to member enquiries, open new memberships, process payments, and support AML compliance. A strong time management and team-focused attitude are essential.

Qualifications

• ASIC Tier II accreditation is essential or willing to complete immediately.
• Experience in credit union or banking environment.
• Proficiency with Microsoft Word and Excel.
• Understanding of AML/CTF Act and privacy code.
• Strong time management and prioritisation.

Responsibilities

• Respond to member enquiries by phone, email and in branch, and resolve.
• Open new memberships and promote products.
• Process payments including BPAY, EFTs and Osko; balance remittance.
• Carry out AML Officer duties and escalate suspicious transactions.
• Monitor card activity and investigate fraud.
• Manage deceased estates and multiple memberships.
• Record and resolve member complaints.
• Complete compliance tasks and maintain documentation.
• Support Lending, Marketing and Finance teams.

Skills

AML monitoring

Banking experience

Communication skills

MS Excel

Team player

Tools

CRM systems

Job description

Laboratories Credit Union Limited in North Ryde seeks a Member Service Officer to join the Member Service team. You will deliver high-quality service while handling AML monitoring, fraud monitoring and key admin tasks in a varied role.

You will respond to member enquiries, open new memberships, process payments, and support AML compliance. A strong time management and team-focused attitude are essential.