Member Health Advisor & Solutions Consultant

HCF; Tweed Heads; On-site; AUD 59,000 - 73,000; Full time

Benefits offered by this job

Flexible leave

Family & Friends day

Hospital/Extras discount

Parental leave (18 weeks)

Mental health programs

Wellness discounts

Job summary

HCF Tweed Heads Branch is recruiting for a Branch Member Consultant to help members choose suitable health cover and related products. You will blend face-to-face and phone discussions with needs-based selling to guide informed healthcare decisions.

Work is based at the Tweed Heads branch on a full-time basis, with training in Sydney and ongoing coaching. The role sits within Australia’s largest not-for-profit health fund and comes with a supportive culture and growth opportunities.

Qualifications

• Experience in needs-based selling.
• Background in customer service and rapport building.
• Fast learner of complex computer systems.
• Thrives in a collaborative team environment.
• Adaptable to evolving work practices.

Responsibilities

• Face-to-face and telephone needs-based selling of health and life insurance products.
• Resolve members' problems beyond expectations.
• Maintain the accuracy of membership information in line with policies.

Skills

Needs-based selling

Customer service

Rapport building

Team collaboration

Computer systems

Job description

HCF Tweed Heads Branch is recruiting for a Branch Member Consultant to help members choose suitable health cover and related products. You will blend face-to-face and phone discussions with needs-based selling to guide informed healthcare decisions.

Work is based at the Tweed Heads branch on a full-time basis, with training in Sydney and ongoing coaching. The role sits within Australia’s largest not-for-profit health fund and comes with a supportive culture and growth opportunities.