Member Services Consultant: Empathy-Driven Benefits Specialist

Brook Recruitment; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

1 day WFH per week

Dog-friendly office

Collingwood location

Volunteer leave

Supportive team culture

Purpose-driven organisation

Job summary

Brook Recruitment is seeking a caring, solution-focused professional to be the first point of contact for members navigating their employee benefits, including novated leasing. You will bring warmth, clarity and a customer‑centred approach to every interaction.

This role values curiosity, ownership, and the ability to learn quickly. You’ll support across finance, client services and leadership, coordinate documentation, and contribute to continuous improvement in a sustainability‑minded,

Qualifications

• Consistent work history in customer service, administration or a contact centre environment.
• Strong written and verbal communication with a warm, professional manner.
• Highly organised with a proactive approach to competing priorities.
• Comfortable with Microsoft Office and CRM platforms.
• A genuine interest in sustainability and socially responsible business.
• Ownership: asks good questions and looks for ways to improve.

Responsibilities

• Be the first point of contact for members, delivering end-to-end service with empathy and clarity.
• Conduct consultations to guide members through their employee benefit options including novated leasing.
• Manage applications and documentation, maintaining accurate records and processing financial administration tasks.
• Liaise with stakeholders across finance, client services and leadership to ensure timely outcomes.
• Respond to enquiries with a solutions-focused approach, resolving concerns professionally and promptly.
• Contribute to continuous improvement initiatives and a culture of sustainability.

Skills

Consistent work history

Strong written and verbal comms

Highly organised

Ownership mindset

Sustainability interest

Tools

Microsoft Office

CRM platforms

Job description

Brook Recruitment is seeking a caring, solution-focused professional to be the first point of contact for members navigating their employee benefits, including novated leasing. You will bring warmth, clarity and a customer‑centred approach to every interaction.

This role values curiosity, ownership, and the ability to learn quickly. You’ll support across finance, client services and leadership, coordinate documentation, and contribute to continuous improvement in a sustainability‑minded,