Empathetic Customer Care Specialist (Hybrid)

Red Energy Pty Ltd; Melbourne; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Paid parental leave (30 weeks)

Bonus based on KPI

Staff discounts

Employee Assistance Program (EAP)

Career development opportunities

Job summary

Red Energy Pty Ltd is seeking a compassionate Customer Care professional to support our most vulnerable customers. The role involves handling inbound and outbound calls to help establish flexible payment options and access support programs.

You will undergo comprehensive training, then transition to a hybrid work model after the initial 6 weeks in our Richmond office. The team emphasizes empathy, resilience, and compliance in daily interactions.

Qualifications

• Proven customer service experience in a call centre or similar role.
• Ability to connect with vulnerable customers with empathy.
• Strong emotional resilience to handle challenging conversations.
• Confidently manage objections while following policy.
• Clear, warm phone communication and explanation of options.
• Attention to regulatory guidelines and procedures.

Responsibilities

• Handle inbound and outbound calls to support vulnerable customers.
• Assist customers with flexible payment options and access to support programs.
• Provide compassionate service and document interactions accurately.
• Adhere to regulatory requirements and company policies.

Skills

Customer Service

Empathy

Resilience

Objection Handling

Communication

Compliance

Job description

Red Energy Pty Ltd is seeking a compassionate Customer Care professional to support our most vulnerable customers. The role involves handling inbound and outbound calls to help establish flexible payment options and access support programs.

You will undergo comprehensive training, then transition to a hybrid work model after the initial 6 weeks in our Richmond office. The team emphasizes empathy, resilience, and compliance in daily interactions.