Member Experience & Case Support Specialist

Aware Super; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Health & fitness reimbursement

Work from home technology allowance

Salary continuance insurance

Job summary

Aware Super is seeking a Consultant to deliver high-quality, end-to-end member administration and case management services. You will resolve queries, support employers, and ensure services meet regulatory requirements, reflecting our Members First mindset.

You will contribute to process improvements, maintain accuracy, and collaborate with multiple teams to enhance the member experience. Join a team committed to flexible work and career growth.

Qualifications

• RG146 qualification in superannuation or Cert IV/Diploma in Superannuation is desirable.
• Experience in financial services, ideally in superannuation or administration.
• Strong understanding of superannuation legislation and regulatory frameworks (APRA, ASIC, ATO).
• Proven ability to manage complex queries and deliver end-to-end outcomes.
• Excellent communication skills with the ability to explain complex concepts clearly.
• High attention to detail and strong problem-solving capability.
• Collaborative mindset with the ability to build trust across stakeholders.
• Resilience and adaptability in a changing environment.

Responsibilities

• Manage end-to-end administration and case resolution for members, employers and third parties.
• Investigate and resolve queries, exceptions and complex transactions.
• Process member onboarding, account servicing and super transactions.
• Provide outbound support to members and employers where required.
• Support complex requests and provide overflow assistance to administration teams.
• Ensure compliance with superannuation legislation, policies and internal controls.
• Contribute to continuous improvement initiatives and identify process enhancements.
• Support quality assurance reviews to maintain accuracy and service excellence.

Skills

End-to-end service

Strong communication

Attention to detail

Stakeholder collaboration

Education

RG146 / Cert IV / Diploma in Superannuation

Job description

Aware Super is seeking a Consultant to deliver high-quality, end-to-end member administration and case management services. You will resolve queries, support employers, and ensure services meet regulatory requirements, reflecting our Members First mindset.

You will contribute to process improvements, maintain accuracy, and collaborate with multiple teams to enhance the member experience. Join a team committed to flexible work and career growth.