Member Services Consultant

Brook Recruitment; Melbourne; Ibrido; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

1 day WFH per week

Dog-friendly office

Collingwood location

Volunteer leave

Supportive team culture

Purpose-driven organisation

Descrizione del lavoro

Brook Recruitment is seeking a caring, solution-focused professional to be the first point of contact for members navigating their employee benefits, including novated leasing. You will bring warmth, clarity and a customer‑centred approach to every interaction.

This role values curiosity, ownership, and the ability to learn quickly. You’ll support across finance, client services and leadership, coordinate documentation, and contribute to continuous improvement in a sustainability‑minded,

Competenze

• Consistent work history in customer service, administration or a contact centre environment.
• Strong written and verbal communication with a warm, professional manner.
• Highly organised with a proactive approach to competing priorities.
• Comfortable with Microsoft Office and CRM platforms.
• A genuine interest in sustainability and socially responsible business.
• Ownership: asks good questions and looks for ways to improve.

Mansioni

• Be the first point of contact for members, delivering end-to-end service with empathy and clarity.
• Conduct consultations to guide members through their employee benefit options including novated leasing.
• Manage applications and documentation, maintaining accurate records and processing financial administration tasks.
• Liaise with stakeholders across finance, client services and leadership to ensure timely outcomes.
• Respond to enquiries with a solutions-focused approach, resolving concerns professionally and promptly.
• Contribute to continuous improvement initiatives and a culture of sustainability.

Conoscenze

Consistent work history

Strong written and verbal comms

Highly organised

Ownership mindset

Sustainability interest

Strumenti

Microsoft Office

CRM platforms

Descrizione del lavoro

This is a role for someone who takes pride in doing things properly and genuinely cares about the people they are helping.

You will be the first point of contact for members navigating their employee benefits, including novated leasing, and the way you show up for them will matter.

If you have a consistent work history, a natural curiosity, and you take ownership without being asked, you will thrive here. This is not a role that requires you to have done this exact thing before. It requires you to be the kind of person who learns quickly, improves continuously, and brings warmth and clarity to every interaction.

The organisation is values-driven, sustainability-focused, and genuinely invested in the people who work there.

Responsibilities

• Be the first point of contactfor members, delivering end-to-end service with empathy and clarity
• Conduct consultationsto guide members through their employee benefit options including novated leasing
• Manage applications and documentation, maintaining accurate records and processing financial administration tasks
• Liaise with stakeholdersacross finance, client services and leadership to ensure timely outcomes
• Respond to enquirieswith a solutions-focused approach, resolving concerns professionally and promptly
• Contribute to continuous improvementinitiatives and a culture of sustainability

Skills & Experience

• Consistent work historyin customer service, administration or a contact centre environment
• Strong written and verbal communicationwith a warm, professional manner
• Highly organisedwith a proactive approach to competing priorities
• Comfortable with Microsoft Officeand CRM platforms
• A genuine interestin sustainability and socially responsible business
• Someone who takes ownership, asks good questions, and looks for ways to improve

Benefits

• 1 day WFH per weekafter successful completion of probation
• Dog-friendly office
• Collingwood locationwith excellent public transport access
• Volunteer leaveand a strong commitment to giving back
• Supportive, values-based team culture
• Purpose-driven organisationcommitted to environmental and social responsibility

About the Company

A values-led organisation delivering tailored employee benefit solutions, including novated leasing, with a strong focus on sustainability, wellbeing and community impact. Known for transparency and a genuine commitment to making a difference for businesses and their people.