Member Growth & Engagement Consultant

Fitness First; Mona Vale; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Anniversary leave

Gym membership for friends or family

Leadership development opportunities

Job summary

Fitness First is hiring Member Support Consultants (MSCs) in New South Wales. You will drive membership growth through proactive outreach, network in the community and inspire potential members to start their fitness journey while delivering exceptional service to existing members.

You’ll turn interest into action, introduce people to the club, and craft personalised member journeys to keep them engaged each day.

Qualifications

• First Aid & CPR certificate required.
• Strong communication skills that inspire action.
• Problem-solving mindset to meet member needs.
• Customer-focused approach with goal-driven attitude.

Responsibilities

• Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
• Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
• Achieving the required number of lead contacts via telephone to maximise sales opportunities
• Providing sales presentations and tours to prospective members
• Creating great member journeys via positive and personalised interactions
• Achieving successful outcomes to enquiries
• Opening and closing the club as per the club roster
• Active involvement in member retention programs, inspiring members to continue their fitness journey
• Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Skills

Communication

Problem-solving

First Aid & CPR

Goal-oriented

Team player

Customer service

Job description

Fitness First is hiring Member Support Consultants (MSCs) in New South Wales. You will drive membership growth through proactive outreach, network in the community and inspire potential members to start their fitness journey while delivering exceptional service to existing members.

You’ll turn interest into action, introduce people to the club, and craft personalised member journeys to keep them engaged each day.