Member Experience Specialist - Free Gym Membership

Sydney Gymnastic and Aquatic Centre; Sydney; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Complimentary daily meals

Free Gym Membership

Discounts on accommodation, dining and

Staff rewards program

Birthday treats and staff offers

Free secure undercover parking

24/7 Access with EAP

Corporate rates with Medibank Private

Job summary

Sydney Gymnastics & Aquatic Centre is seeking a friendly Customer Service Officer for a casual role at Rooty Hill NSW. You will deliver prompt, professional service in person, over the phone and by email, and foster positive client interactions.

Key tasks include answering inquiries, resolving complaints, maintaining accurate records, and supporting upsell of services while coordinating across gymnastics and aquatic programs. NSW WWCC and Australian work rights are required.

Qualifications

• Exceptional customer service, in-person and phone
• Accurate data entry experience
• Clear communication and presentation
• Able to multitask in a fast-paced environment
• Able to quickly learn about the precinct and classes offered
• Flexible across a 7-day roster, mornings to nights
• Full Australian work rights
• NSW Working with Children Check required

Responsibilities

• Provide prompt, professional and courteous customer service
• Answer inquiries via phone, email and in-person
• Resolve complaints and issues efficiently
• Maintain accurate records of interactions and transactions
• Collaborate with team to improve customer satisfaction
• Identify opportunities to upsell products and services

Skills

Customer service

Data entry

Clear communication

Multitasking

Roster flexibility

Learn precinct/classes

Work rights

NSW Working with Children Check

Job description

Sydney Gymnastics & Aquatic Centre is seeking a friendly Customer Service Officer for a casual role at Rooty Hill NSW. You will deliver prompt, professional service in person, over the phone and by email, and foster positive client interactions.

Key tasks include answering inquiries, resolving complaints, maintaining accurate records, and supporting upsell of services while coordinating across gymnastics and aquatic programs. NSW WWCC and Australian work rights are required.