Member Experience Pro (Part-Time) - Free Gym

Zap Fitness; Melbourne; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Competitive hourly rate plus 1%–3%+佣金

Free gym membership

Anniversary leave days

Family memberships

Employee discounts

Paid parental leave

Employee Assistance Program

Job summary

Zap Fitness Hawthorn is seeking a Membership Services Representative to deliver a welcoming, premium service experience to members in a part-time capacity. You will handle enquiries, support members through their fitness journey and foster relationships that keep members motivated and engaged with Zap.

The role blends sales, service and operations in a fast-moving club environment, with a focus on delivering exceptional experiences and driving member loyalty through proactive service and

Qualifications

• Demonstrated experience in a fast-paced premium customer service role.
• Interest and passion for health and fitness.
• Excellent oral and written communication and presentation skills.
• Ability to perform in an autonomous environment.
• Be available to work Saturdays and some days during the week.

Responsibilities

• Create a welcoming, high-quality experience for every member interaction.
• Support members with enquiries and stay motivated on their fitness journey.
• Build strong relationships and help members start their fitness journey with Zap.
• Blend sales, service and operational support to deliver premium service at touchpoints.

Skills

Premium customer service

Health & fitness interest

Communication skills

Autonomous work

Saturday availability

Job description

Zap Fitness Hawthorn is seeking a Membership Services Representative to deliver a welcoming, premium service experience to members in a part-time capacity. You will handle enquiries, support members through their fitness journey and foster relationships that keep members motivated and engaged with Zap.

The role blends sales, service and operations in a fast-moving club environment, with a focus on delivering exceptional experiences and driving member loyalty through proactive service and