Member Experience Specialist — Fitness & Service

Zap Fitness 24/7; Westbrook; Vor Ort; AUD 50.000 - 65.000; Teilzeit

Benefits dieser Stelle

Competitive hourly rate

Casual loading

Free gym membership

Anniversary leave days

Family and friends membership

Discount program

Paid parental leave

Employee assistance program

Zusammenfassung

Zap Fitness 24/7 is seeking a Membership Services Representative to be the face of the guest experience in our clubs. You will create a welcoming atmosphere, assist members with enquiries, and help them stay motivated on their fitness journey.

This role blends sales, service, and operational support in a fast-moving environment. Ideal candidates show experience in premium customer service, an interest in health and fitness, and strong communication skills.

Qualifikationen

• Demonstrated experience in fast-paced premium customer service.
• Interest and passion for health and fitness.
• Intermediate computer skills and comfort with club software.
• Excellent oral and written communication and presentation skills.
• Ability to work autonomously in a club environment.
• Available to work Saturdays and some weekdays.
• Previous sales experience is desirable.

Aufgaben

• Create a welcoming, high-quality experience for every member interaction.
• Support members with enquiries and help them stay motivated on their fitness journey.
• Build strong relationships to encourage ongoing engagement and membership renewals.
• Contribute to a fast-moving, premium service environment across touchpoints.

Kenntnisse

Fast-paced customer service

Health and fitness interest

Intermediate computer skills

Excellent communication

Autonomous work style

Saturday availability

Sales experience desirable

Tools

Computer skills

Jobbeschreibung

Zap Fitness 24/7 is seeking a Membership Services Representative to be the face of the guest experience in our clubs. You will create a welcoming atmosphere, assist members with enquiries, and help them stay motivated on their fitness journey.

This role blends sales, service, and operational support in a fast-moving environment. Ideal candidates show experience in premium customer service, an interest in health and fitness, and strong communication skills.