Member Experience Specialist

500 Dockvest Group Pty Ltd; Melbourne; Vor Ort; AUD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Competitive hourly rate

Commission opportunities

Free gym membership

Anniversary leave days

Friend/family membership

Industry partner discounts

Paid parental leave

Employee Assistance Program

Zusammenfassung

Zap Fitness 24/7 is Australia’s fastest-growing gym network, delivering premium service at every touchpoint. As a Membership Services Representative, you’ll be the face of that experience in your club, helping members stay motivated and connected with their fitness journey.

You’ll build relationships, handle member enquiries, and deliver a welcoming, high-quality experience in a fast-moving environment. A passion for health and fitness, plus strong communication skills, are essential.

Qualifikationen

• Demonstrated experience in a fast-paced premium customer service role.
• Interest and passion for health and fitness.
• Excellent oral and written communication and presentation skills.
• Ability to perform in an autonomous environment.
• Availability to work Saturdays and some weekdays.
• Previous sales experience is desirable.

Aufgaben

• Support members with their enquiries and help them stay motivated on their fitness journey.
• Build strong relationships and create a welcoming, high-quality experience for every member interaction.
• Perform operational support tasks and help members feel confident and excited to keep showing up.
• Deliver premium service at every touchpoint in a fast-moving environment.

Kenntnisse

Premium customer service

Computer skills

Communication skills

Autonomy

Availability on Saturdays

Sales experience

Jobbeschreibung

Zap Fitness 24/7 is Australia’s fastest-growing gym network, delivering premium service at every touchpoint. As a Membership Services Representative, you’ll be the face of that experience in your club, helping members stay motivated and connected with their fitness journey.

You’ll build relationships, handle member enquiries, and deliver a welcoming, high-quality experience in a fast-moving environment. A passion for health and fitness, plus strong communication skills, are essential.