Member Experience Concierge

Planet Fitness; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Planet Fitness is hiring a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will perform front desk tasks, greet customers, sign up new members and give tours, while ensuring accounts are updated and inquiries addressed promptly. The role emphasizes a friendly, professional, and proactive approach in a high-energy gym setting.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service with professional demeanor.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk duties: answer phones, check members in, sign-up new members, conduct tours.
• Facilitate necessary updates to member accounts.
• Respond to questions and concerns, escalating when needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Basic computer skills

Empathy

Active listening

Punctuality

Diplomacy

Positive attitude

Problem solving

Communication

Education

High School diploma/GED

Tools

None

Job description

Planet Fitness is hiring a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will perform front desk tasks, greet customers, sign up new members and give tours, while ensuring accounts are updated and inquiries addressed promptly. The role emphasizes a friendly, professional, and proactive approach in a high-energy gym setting.