Member Experience Officer - Free Facility Access & Growth

Belgravia Health and Leisure Group Pty Ltd; Burpengary; Remote; AUD 42,000 - 64,000; Full time

Benefits offered by this job

Free facility access

Career development

Job summary

Belgravia Leisure is seeking friendly Customer Service Officers at the Burpengary Regional Aquatic & Leisure Centre. You will deliver first-class service at reception, handle memberships, book classes and promote services to members and casual users.

Our centre opens early and closes at 8:30pm; successful applicants must be flexible across weekday and weekend shifts. Relevant certifications such as First Aid, CPR and a Blue Card are preferred.

Qualifications

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centre's services and programs to customers and accept customer bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service

Cash handling

Sales / memberships

Public relations

Computer literacy

First Aid certificate

CPR certificate

Blue card

Tools

POS systems

Job description

Belgravia Leisure is seeking friendly Customer Service Officers at the Burpengary Regional Aquatic & Leisure Centre. You will deliver first-class service at reception, handle memberships, book classes and promote services to members and casual users.

Our centre opens early and closes at 8:30pm; successful applicants must be flexible across weekday and weekend shifts. Relevant certifications such as First Aid, CPR and a Blue Card are preferred.