Guest Experience & Membership Advisor (Casual)

Belgravia Health and Leisure Group Pty Ltd; Nambour; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free facility access

Job summary

Belgravia Leisure is seeking passionate Guest Experience Officers for casual positions at the Nambour Aquatic Centre. You will perform receptionist duties, merchandising and sales to members, casual users and potential new members, following established procedures and delivering first-class service in line with our Mission, Vision and Values.

Join a growing national leisure group and help delight visitors, promote programs, and maintain excellent public relations as you support daily centre

Qualifications

• Positive, friendly and energetic work style with a customer-first mindset.
• Strong communication and interpersonal skills for member interactions.
• Proficiency with cash handling and POS systems in a fast-paced environment.
• Desirable prior experience in the leisure or hospitality sector.
• Current First Aid, CPR and Blue Card credentials are required.

Responsibilities

• Provide excellent customer service to customers in person and by phone.
• Handle cash and operate Point of Sale (POS) systems accurately.
• Inform and sell memberships to new and renewing members.
• Promote centre services and process bookings and enrolments.
• Develop and maintain positive relationships with customers.
• Promote good public relations at all times.
• Open or close the centre in line with security and safety procedures.

Skills

Positive & friendly

Customer service

Cash handling

Public relations

Team player

Education

First Aid Certificate (Workplace Level 2)

CPR Certificate

Blue Card

Tools

POS systems

Computer literacy

Job description

Belgravia Leisure is seeking passionate Guest Experience Officers for casual positions at the Nambour Aquatic Centre. You will perform receptionist duties, merchandising and sales to members, casual users and potential new members, following established procedures and delivering first-class service in line with our Mission, Vision and Values.

Join a growing national leisure group and help delight visitors, promote programs, and maintain excellent public relations as you support daily centre