Customer Service Officer

Belgravia Leisure; Gympie Regional; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free facility access

Mentoring opportunities

Career growth opportunities

Job summary

Belgravia Leisure is seeking a friendly Customer Service Officer at Gympie Aquatic Recreation Centre. You will be the face of the centre, providing information, tours, and memberships while delivering excellent guest experiences to members and visitors.

Join a team that values mentoring, career growth, and inclusive recruitment. Weekend availability is preferred to support centre operations and member engagement.

Qualifications

• Strong communication skills and ability to engage with diverse people.
• Proven customer service experience and a friendly, helpful attitude.
• Ability to build rapport and maintain professional relationships.
• Experience handling payments and cash with accuracy.
• Capable of working in a team to meet targets and deliver great service.
• Weekend availability is preferred for this role.

Responsibilities

• Provide exceptional guest experience in person and over the phone.
• Offer accurate information and guide prospective members through memberships.
• Conduct tours of the centre to convert prospects to ongoing subscriptions.
• Process memberships and data entry in line with policies.
• Maintain current knowledge of centre services and activities.
• Apply cash handling principles and operate POS systems.
• Demonstrate Belgravia Leisure CLEAR Values in daily work.

Skills

Excellent communication

Customer service

Relationship building

Cash handling

Team collaboration

Tools

POS systems

Job description

• Free facility access
• Employed position with ongoing mentoring opportunities
• Future growth opportunities within Belgravia Leisure

QLD, Gympie Aquatic Recreation Centre - Gympie 4570

• Free facility access
• Employed position with ongoing mentoring opportunities
• Future growth opportunities within Belgravia Leisure

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

About The Role

Our Customer Service Officers put the customer at the centre of everything we do by providing the right information the first time every time. Our passionate team members are the face of the centre and provide existing centre users with an excellent experience whilst being responsible for helping prospective members join the facility on ongoing memberships.

Key Accountabilities Include

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• Possess a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

• With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
• You have experience working in a team to achieve collective and individual targets. You possess strong communication skills and can build rapport and positive relationships with a diverse range of people.
• You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
• The successful candidate must be available to work weekends.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [e-mail]

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement