Member Experience & Loyalty Host

Dooleys; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Daily meal allowance

17.5% annual leave loading

Provided uniform

Discounted membership at DOOLEYSHealth

Job summary

The DOOLEYS Group is seeking a proactive Loyalty Host to deliver exceptional service and build lasting relationships with our members. You will engage with a diverse membership, understand needs, and drive positive experiences across casual and events settings.

Ideal candidates bring extensive customer service background in clubs or hospitality, proven leadership, and strong communication skills. RSA and RCG certifications are required, with flexibility to work afternoons, evenings, weekends and

Qualifications

• Extensive customer service experience in clubs, hospitality or membership environments.
• Proven experience leading, mentoring and motivating a team.
• Strong relationship-building and proactive member engagement.
• RSA and RCG certifications; flexible rostered shifts.

Responsibilities

• Provide outstanding customer service and build rapport with our members.
• Understand and anticipate customer needs to ensure satisfaction.
• Show cultural sensitivity and foster meaningful connections with diverse customers.
• Work flexible shifts, including afternoons, evenings, weekends, and public holidays.

Skills

Customer service

Team leadership

Relationship building

Communication skills

Sales & engagement

Multilingual language skills

Difficult customer handling

Job description

The DOOLEYS Group is seeking a proactive Loyalty Host to deliver exceptional service and build lasting relationships with our members. You will engage with a diverse membership, understand needs, and drive positive experiences across casual and events settings.

Ideal candidates bring extensive customer service background in clubs or hospitality, proven leadership, and strong communication skills. RSA and RCG certifications are required, with flexibility to work afternoons, evenings, weekends and