Loyalty & Member Experience Leader

DOOLEYS Clubs; Sydney; On-site; AUD 83,000 - 101,000; Full time

Benefits offered by this job

On-site parking

Daily meal allowance

17.5% annual leave loading

Uniform provided

Discounted DOOLEYS Health and Fitness"

Development and mentorship program

Job summary

DOOLEYS Clubs in Lidcombe is seeking a Loyalty Host to deliver exceptional member service and build lasting relationships. You will engage with diverse members, spot needs, and promote club offerings in a fast-paced environment.

This permanent, full-time role offers on-site parking, meal allowance, generous leave loading, and development opportunities. RSA and RCG certifications are required, with shifts including afternoons, evenings, weekends and public holidays.

Qualifications

• Extensive customer service experience, preferably within a club, hospitality, gaming or membership environment.
• Proven experience leading, mentoring and motivating a team.
• Demonstrated ability to build and maintain strong relationships with members and customers.
• Exceptional interpersonal and communication skills, with the confidence to proactively engage with members.
• Experience managing difficult customer situations calmly and professionally.
• Strong sales, promotional and member engagement skills.
• Proficiency in either Mandarin, Cantonese, Vietnamese or Korean (highly desirable).
• Current RSA and RCG certifications.
• Flexibility to work a variety of rostered shifts, including evenings, weekends and public holidays.

Responsibilities

• Provide outstanding customer service and build strong rapport with our members.
• Understand and anticipate customer needs to ensure consistent satisfaction.
• Show cultural sensitivity and foster meaningful connections with diverse customers.
• Work flexible shifts, including afternoons, evenings, weekends, and public holidays.

Skills

Customer service excellence

Team leadership

Interpersonal communication

Member engagement

Conflict handling

Sales/promotions

Languages (Mandarin/Cantonese/Vietnam/

Education

RSA/RCG certificates

Job description

DOOLEYS Clubs in Lidcombe is seeking a Loyalty Host to deliver exceptional member service and build lasting relationships. You will engage with diverse members, spot needs, and promote club offerings in a fast-paced environment.

This permanent, full-time role offers on-site parking, meal allowance, generous leave loading, and development opportunities. RSA and RCG certifications are required, with shifts including afternoons, evenings, weekends and public holidays.