Loyalty Host

Dooleys; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Daily meal allowance

17.5% annual leave loading

Provided uniform

Discounted membership at DOOLEYSHealth

Job summary

The DOOLEYS Group is seeking a proactive Loyalty Host to deliver exceptional service and build lasting relationships with our members. You will engage with a diverse membership, understand needs, and drive positive experiences across casual and events settings.

Ideal candidates bring extensive customer service background in clubs or hospitality, proven leadership, and strong communication skills. RSA and RCG certifications are required, with flexibility to work afternoons, evenings, weekends and

Qualifications

• Extensive customer service experience in clubs, hospitality or membership environments.
• Proven experience leading, mentoring and motivating a team.
• Strong relationship-building and proactive member engagement.
• RSA and RCG certifications; flexible rostered shifts.

Responsibilities

• Provide outstanding customer service and build rapport with our members.
• Understand and anticipate customer needs to ensure satisfaction.
• Show cultural sensitivity and foster meaningful connections with diverse customers.
• Work flexible shifts, including afternoons, evenings, weekends, and public holidays.

Skills

Customer service

Team leadership

Relationship building

Communication skills

Sales & engagement

Multilingual language skills

Difficult customer handling

Job description

Are you passionate about providing exceptional customer service and building meaningful relationships? Do you thrive in a fast-paced environment where quick thinking is essential? If so, we invite you to apply for the position of Loyalty Host at The DOOLEYS Group.

Key Responsibilities:

• Provide outstanding customer service and build strong rapport with our members.
• Understand and anticipate customer needs to ensure consistent satisfaction.
• Show cultural sensitivity and foster meaningful connections with diverse customers.
• Work flexible shifts, including afternoons, evenings, weekends, and public holidays.

Desired Skills and Experience

To be considered for this role, you must possess the following:

• Extensive customer service experience, preferably within a club, hospitality, gaming or membership environment.
• Proven experience leading, mentoring and motivating a team.
• Demonstrated ability to build and maintain strong relationships with members and customers.
• Exceptional interpersonal and communication skills, with the confidence to proactively engage with members.
• Experience managing difficult customer situations calmly and professionally.
• Strong sales, promotional and member engagement skills.
• Proficiency in either Mandarin, Cantonese, Vietnameseor Korean (highly desirable).
• Current RSA and RCG certifications.
• Flexibility to work a variety of rostered shifts, including evenings, weekends and public holidays.

What We Offer:

As a valued employee, you will receive:

• On-site parking
• One-on-one development, support, mentorship, and coaching.
• Daily meal allowance.
• 17.5% annual leave loading.
• Provided uniform.
• Discounted membership at DOOLEYS Health and Fitness.

This is an excellent opportunity for an experienced and proactive individual to join a growing organization that is committed to developing its people. If you are ready to take on a rewarding role with The DOOLEYS Group,