Member Experience Host – Rewards & Service

Penrith Panthers; Penrith City Council; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discount 40% on Panthers food

Staff discount 20% on Panthers merch

Accommodation discounts

Rewards & recognition programs

Wellbeing Leave

Purchased Annual Leave

Staff events

Free onsite parking

Job summary

Panthers Penrith Leagues Club is seeking a friendly Membership Team member to welcome guests, promote Panthers Rewards, and deliver outstanding service at the club entrance. You will engage with members about events and offerings while creating memorable experiences for every interaction.

As the welcoming face of the club, you will help guests with membership signups, answer questions, process rewards at kiosks, maintain accurate records, and collaborate with the team to share updates on

Responsibilities

• Promote Panthers Rewards benefits to members and guests accurately.
• Welcome, greet and sign in patrons entering the club.
• Respond to member inquiries promptly and courteously.
• Assist with Panthers Rewards point redemptions at kiosks.
• Maintain membership records in the database with accurate data entry.
• Inform teammates of Panthers Rewards procedures and upcoming promotions.
• Assist guests wishing to join the club with the signup process.
• Perform general administrative duties as required.

Job description

Panthers Penrith Leagues Club is seeking a friendly Membership Team member to welcome guests, promote Panthers Rewards, and deliver outstanding service at the club entrance. You will engage with members about events and offerings while creating memorable experiences for every interaction.

As the welcoming face of the club, you will help guests with membership signups, answer questions, process rewards at kiosks, maintain accurate records, and collaborate with the team to share updates on