Membership HostPart Time

Penrith Panthers; Penrith City Council; Sur place; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Staff discount 40% on Panthers food

Staff discount 20% on Panthers merch

Accommodation discounts

Rewards & recognition programs

Wellbeing Leave

Purchased Annual Leave

Staff events

Free onsite parking

Résumé du poste

Panthers Penrith Leagues Club is seeking a friendly Membership Team member to welcome guests, promote Panthers Rewards, and deliver outstanding service at the club entrance. You will engage with members about events and offerings while creating memorable experiences for every interaction.

As the welcoming face of the club, you will help guests with membership signups, answer questions, process rewards at kiosks, maintain accurate records, and collaborate with the team to share updates on

Responsabilités

• Promote Panthers Rewards benefits to members and guests accurately.
• Welcome, greet and sign in patrons entering the club.
• Respond to member inquiries promptly and courteously.
• Assist with Panthers Rewards point redemptions at kiosks.
• Maintain membership records in the database with accurate data entry.
• Inform teammates of Panthers Rewards procedures and upcoming promotions.
• Assist guests wishing to join the club with the signup process.
• Perform general administrative duties as required.

Description du poste

Love building relationships and creating great firstimpressions?
At Panthers, every interaction matters. Join our Membership Teamand help deliver the exceptional service that keeps our memberscoming back.

The Opportunity

As the welcoming face of our club, you'll greet and engage withmembers, keep them informed about club events, promotions andofferings, actively promote the Panthers Rewards program, anddeliver outstanding customer service that creates memorableexperiences with every interaction.

What you'll be doing

• Promote and communicate the benefits of the Panthers Rewardsprogram to members and their guests accurately in a proactive andprofessional manner.
• Welcome, greet and sign in all patrons entering the club.
• Respond to member and guest enquiries promptly, courteously andefficiently.
• Ensure the efficient processing of Panthers Rewards pointredemptions including active assistance to members at kioskterminals.
• Maintain accurate membership records by ensuring all data isentered correctly into the membership database.
• Keep team members informed of updates to Panthers Rewardsprocedures, upcoming promotions and club activities.
• Provide administrative support to guests wishing to join theclub.
• Perform general administrative duties as required.

Why you'll love working with us

At Panthers, our PRIDE values shape everythingwe do. We take pride in being Professional in our approach,treating everyone with Respect, inspiring one another to grow andsucceed, remaining Dedicated to our members, guests and community,and striving to deliver Exceptional experiences every day. We knowour people are the key to our success. That's why we're committedto creating a workplace where you'll feel supported, recognised andempowered to grow your skills, build your career and make ameaningful contribution.

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers-owned food outlets and freepost-mix while on shift
• 20% discount on Panthers merchandise and the pride of beingpart of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range ofaccommodation, retail, dining and entertainment providers.
• Reward and recognition programs that celebrate outstandingcontributions
• Wellbeing Leave for PT/FT employees
• Purchased Annual Leave for eligible PT/FT employees to enjoygreater work-life flexibility
• Staff social events and opportunities to connect with yourteammates
• Free onsite parking

About Us

Panthers Penrith Leagues Club sits proudly in the middle of whathas become the impressive and expansive Panthers Precinct. Our clubboasts 11 restaurants, 6 bars and 12 meeting, event and functionrooms and adrenalin activities. Panthers is a not-for-profitorganisation, heavily focused on our members, their guests and ourcommunity. While Panthers has grown exponentially over the years,our priority has always remained to provide an exceptional customerexperience and to become a leading contributor of spirit, supportand opportunity within the Penrith community.