Membership Host: Create Memorable Member Experiences

Panthers Group; Penrith City Council; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

40% discount at Panthers-owned foodOut

20% discount on Panthers merchandise

Exclusive offers with accommodation, 


Wellbeing Leave for PT/FT employees

Purchased Annual Leave for PT/FT

Staff social events

Job summary

Panthers Penrith Leagues Club is seeking a welcoming and customer-focused team member to greet members and guests, promote the Panthers Rewards program, and provide outstanding service at the club entrance. You will assist with sign-ins, answer enquiries, and help with rewards redemptions and data entry to support a smooth member experience.

Join a Pride-driven team offering staff discounts, wellbeing leave, and opportunities to engage with a vibrant community at a premier Penrith venue.

Responsibilities

• Promote and communicate the benefits of the Panthers Rewards program to members and their guests accurately in a proactive and professional manner.
• Welcome, greet and sign in all patrons entering the club.
• Respond to member and guest enquiries promptly, courteously and efficiently.
• Ensure the efficient processing of Panthers Rewards point redemptions including active assistance to members at kiosk terminals.
• Maintain accurate membership records by ensuring all data is entered correctly into the membership database.
• Keep team members informed of updates to Panthers Rewards procedures, upcoming promotions and club activities.
• Provide administrative support to guests wishing to join the club.
• Perform general administrative duties as required.

Job description

Panthers Penrith Leagues Club is seeking a welcoming and customer-focused team member to greet members and guests, promote the Panthers Rewards program, and provide outstanding service at the club entrance. You will assist with sign-ins, answer enquiries, and help with rewards redemptions and data entry to support a smooth member experience.

Join a Pride-driven team offering staff discounts, wellbeing leave, and opportunities to engage with a vibrant community at a premier Penrith venue.