Guest Experience Officer

Belgravia Health & Leisure Group Pty Ltd; Melbourne; On-site; AUD 32,000 - 39,000; Part time

Job summary

BK Gymnastics is seeking a friendly Guest Experience Officer for our Melbourne centre in the western suburbs. You will be the first point of contact for members, casual users and prospective new members, delivering warm service and guiding them through memberships and program bookings.

You will handle cash, operate the POS, promote centre programs, and work as part of a supportive team with flexible shifts including mornings and evenings to fit a great work/life balance.

Qualifications

• Customer service orientation and friendly attitude.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check.
• Working with Children Check.
• 12 months administration experience is desirable.
• Weekend availability is essential.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centre’s services and programs to customers and accept customer bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service

Cash handling

POS systems

Membership sales

Public relations

Weekend availability

Team player

Tools

POS software

Job description

VIC, BK Gymnastics - Hoppers Crossing 3029

• Work in a fun, exciting centre
• Excellent career opportunities in a supportive team environment
• Enjoy a great work / life balance with mornings, evenings shifts

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

Our Guest Experience Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Guest Experience Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promotethe centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check
• 12 months administration experience is desirable
• Weekend availability is essential
• Can work independently as well as a team environment
• Problem solves confidently

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

Shift hours

Monday - Friday: 2:30pm-7:30pm

Saturday: 9am-1:30pm

Sunday: 10:15am-1:30pm

The Company

BK Gymnastics is the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord:

\"To positively impact the lives of a million Australian Children each year through physical activity\".

Over recent years, a more sedentary lifestyle and significant population growth in our major cities have led to a rise in obesity and a worrying lack of basic physical skills. The result is that today’s kids may be the first generation with a shorter life expectancy than their parents.

BK Gymnastics facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for ‘Learn to Move’ programs and swim centres for ‘Learn to Swim’ programs. They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to encompass a wide range of other activities, depending on the specific community needs.

The Gymnastics programs will provide the foundation of this physical literacy and, with a customised facility model and authentic gymnastics programs including KinderGym, GymFun, GymSkills and FreeG Kids, and Australian Levels Programs for Men’s and Women’s Artistic Gymnastics.

The Centre

Based in Melbourne’s Western suburbs, this is one of many BK Gymnastics Centres. We're poised for huge growth so the opportunities to work across centres is very real. Our BK gymnasts will experience a friendly and warm atmosphere with coaches that will guide and encourage them.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.