Member Experience Consultant

The Hospitals Contribution Fund Of Australia Limited; Tea Tree; On-site; AUD 56,000 - 71,000; Part time

Benefits offered by this job

Flexible working arrangements

50% subsidy on hospital/extras cover

Family-friendly certified employer

18 weeks of parental leave

Mental health and wellbeing programs

Discounts on HCF products and related.

Job summary

The Hospitals Contribution Fund Of Australia Limited in Australia is seeking a Branch Member Consultant on a part-time basis to guide members in healthcare choices. The role is based at the Modbury Branch in Tea Tree Plaza, with a 32.5-hour week and occasional Saturday shifts, plus one training week in Sydney CBD.

salary starts from AU$66K plus super plus incentives. Initial training lasts about one week, with ongoing coaching and support.

Qualifications

• Experience in needs-based selling and customer service.
• Ability to build rapport quickly with members.
• Proficiency with computer systems and software used in member services.
• Thrives in a collaborative team environment and adapts to changing practices.

Responsibilities

• Embrace needs-based selling of health, life, and other insurance products.
• Resolve member issues beyond expectations.
• Maintain accurate membership information per policies and procedures.

Skills

Needs-based selling

Customer service

Quick to grasp computer systems

Collaborative team player

Adaptable to evolving work practices

Job description

The Hospitals Contribution Fund Of Australia Limited in Australia is seeking a Branch Member Consultant on a part-time basis to guide members in healthcare choices. The role is based at the Modbury Branch in Tea Tree Plaza, with a 32.5-hour week and occasional Saturday shifts, plus one training week in Sydney CBD.

salary starts from AU$66K plus super plus incentives. Initial training lasts about one week, with ongoing coaching and support.