Member Experience & Community Concierge

The Commons; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Discount on Commons Cafe and Bar

Free counselling sessions

Birthday leave

Ability to work across locations

Weekly events program

Education and development program

Job summary

The Commons is seeking a thoughtful Member Experience Associate to nurture our community in Melbourne. You’ll manage front desk duties, onboarding, sales support, and events while ensuring a welcoming, clean, and fully operational space.

Ideal candidates bring customer-service experience in hospitality or fitness, exceptional communication, and a proactive, team-oriented mindset. Evening and weekend availability is valued for this role.

Qualifications

• Previous experience in customer service, hospitality, fitness, or community engagement roles.
• Strong communication and interpersonal skills.
• Organised with excellent time management and multitasking abilities.
• Positive attitude with a customer-first mindset.
• Familiarity with WHS standards and commitment to safety.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Warmly welcome members and guests at the front desk, delivering outstanding customer service.
• Facilitate organic connections between members to promote a supportive, inclusive community.
• Lead inductions for new members, ensuring they feel welcome and equipped to enjoy their membership.
• Deliver personalized experiences that enhance member retention and satisfaction.
• Be the friendly first point of contact—juggling calls, messages, and emails with a smile.
• Monitor members with low attendance or disengagement risk and follow up accordingly.
• Conduct personalized tours for prospective members across locations.
• Document all leads and opportunities accurately for follow-up.
• Ensure the building is fully operational, clean, and presented to a high standard.
• Open and close the building as required.
• Comply with WHS standards to maintain a safe environment.

Skills

Customer service

Hospitality experience

Communication

Multitasking

Time management

Teamwork

Positive attitude

Safety awareness

Job description

The Commons is seeking a thoughtful Member Experience Associate to nurture our community in Melbourne. You’ll manage front desk duties, onboarding, sales support, and events while ensuring a welcoming, clean, and fully operational space.

Ideal candidates bring customer-service experience in hospitality or fitness, exceptional communication, and a proactive, team-oriented mindset. Evening and weekend availability is valued for this role.