Member Experience Champion — Grow with Us

Revo Fitness; Adelaide; Remote; AUD 39,000 - 50,000; Part time

Job summary

Revo Fitness is looking for a Member Experience Lead to support our growing Adelaide clubs. You will be the first point of contact for members, helping them feel welcome and supported on their fitness journey.

In this casual role, you will collaborate with club teams to maintain high cleanliness, safety, and personalised service. A proactive attitude and strong communication are essential, and First Aid/CPR certification is required before starting.

Qualifications

• Proven customer service experience with excellent interpersonal skills.
• Strong communication and conflict management skills.
• Initiative and a proactive approach to exceed member expectations.
• Current First Aid & CPR Certification required prior to starting.
• Brand, values and behaviours alignment is essential.

Responsibilities

• Quality Member Experience: act as primary contact for members, ensuring personalised support.
• Team Collaboration & Culture: foster inclusive, supportive team environment.
• Club Presentation: maintain cleanliness, organisation and equipment functionality.
• Compliance and Safety: uphold health and safety standards and regulations.
• Reporting and Administration: manage member details and checklists with confidentiality.

Skills

Brand values alignment

Customer service experience

Communication skills

Conflict management

Initiative

First Aid & CPR Certification

Job description

Revo Fitness is looking for a Member Experience Lead to support our growing Adelaide clubs. You will be the first point of contact for members, helping them feel welcome and supported on their fitness journey.

In this casual role, you will collaborate with club teams to maintain high cleanliness, safety, and personalised service. A proactive attitude and strong communication are essential, and First Aid/CPR certification is required before starting.