Senior Consultant, Employer Experience

Team Super Pty; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Team Super Pty is seeking a Senior Consultant, Employer Experience to advance employer experience priorities from planning to implementation. The role coordinates work across teams to deliver practical outcomes for employers, track progress and manage risks while driving process improvements.

You will collaborate with Marketing, Data, Operations and Technology, gathering insights to shape changes and ensure adoption of new processes. Strong communication and project ownership are essential.

Qualifications

• Knowledge of Fund administration, employer servicing, superannuation processes and regulatory obligations (desirable).
• Qualifications in business, marketing, project management or related discipline, or equivalent industry experience (desirable).
• RG146 accreditation, or commitment to become accredited within six months if required (desirable).

Responsibilities

• Translate priorities into actionable plans, deliverables and implementation roadmaps.
• Coordinate Employer Experience initiatives from planning through to handover.
• Develop practical plans, requirements, timelines and supporting documentation.
• Coordinate stakeholder input, testing, implementation and handover where required.
• Track progress, risks, dependencies and decisions, escalating issues when required.
• Follow actions through to completion and provide clear status updates.
• Identify opportunities to improve the employer experience and supporting processes.
• Document current processes, issues and employer pain points; work with teams to design improvements.
• Gather feedback and available insights to assess changes.
• Build effective working relationships with Marketing, Data, Operations, Technology and other teams.

Skills

Sales enablement

Data literacy

CRM/marketing automation

Stakeholder coordination

Project/initiative ownership

Cross-functional collaboration

Communication

Microsoft 365

Education

Business/Marketing/Project mgmt degree

RG146 accreditation (desirable)

Tools

CRM platforms

Marketing automation platforms

Job description

Team Super is a leading industry superannuation fund servicing the transport, energy and mining industries across Australia, with 150,000 members and over $25bn of funds under management.

The Senior Consultant, Employer Experience supports the delivery of Team Super's Employer Experience priorities and initiatives. Reporting to the Manager, Employer Experience, the role coordinates agreed work from planning through to implementation, brings together the right people and helps ensure actions are followed through to completion.

The role works across Employer Experience initiatives, process improvements and business activities, collaborating with teams across the organisation to achieve practical outcomes for employers.

Key Responsibilities:

Work with the Manager, Employer Experience to translate agreed priorities into clear actions, deliverables and implementation plans.

Coordinate Employer Experience initiatives from planning through implementation and handover.

Develop practical plans, requirements, schedules and supporting documentation.

Coordinate stakeholder input, testing, implementation and handover where required.

Track progress, risks, dependencies and decisions, escalating issues when required.

Follow agreed actions through completion and provide clear status updates.

Business and process improvement

Identify opportunities to improve the employer experience and supporting processes.

Document current processes, issues and employer pain points where required.

Work with relevant teams to design and implement practical improvements.

Support testing, implementation, review and adoption of process changes.

Gather feedback and available insights to assess whether changes are working as intended.

Cross-functional coordination and stakeholder engagement

Build effective working relationships with teams involved in delivering the employer experience.

Bring together the right people to progress work, resolve issues and confirm decisions.

Work closely with Marketing, Data, Operations, Technology and other specialist teams where their input is required.

Provide Employer Experience context and input to work led by other teams.

Employer feedback, insights and documentation

Use employer feedback and available insights to identify improvement opportunities and coordinate agreed actions.

Prepare clear presentations, business documents, briefings, requirements and progress updates.

Capture processes, decisions and agreed ways of working, and develop practical resources to support implementation.

Support teams to understand and adopt new or changed processes.

Risk, compliance and other duties

Perform responsibilities in line with legislative, regulatory and organizational requirements, policies and risk appetite.

Support broader Employer Experience activities and initiatives as required.

Undertake other duties as requested by the Manager, Employer Experience.

Qualifications:

Knowledge of Fund administration, employer servicing, superannuation processes, and relevant regulatory obligations (desirable).

Relevant qualifications in business, marketing, project management or related discipline, or equivalent industry experience (desirable).

RG146 accreditation, or commitment to become accredited within six months of employment where required for the role (desirable).

Skills and Experience:

Minimum five years’ experience in sales enablement, B2C or B2B marketing within financial services (mandatory).

Strong data literacy and experience using CRM or marketing automation platforms to support planning, execution and reporting (mandatory).

Experience coordinating initiatives, projects, process improvements or business change (mandatory).

Strong organizational skills and demonstrated ability to manage multiple priorities and follow agreed activities through completion (mandatory).

Demonstrable experience in end-to-end initiative ownership and delivery (mandatory).

Strong stakeholder coordination, relationship-building, and cross-functional collaboration skills (mandatory).

Clear written and verbal communication skills, including preparation of presentations, briefings, and business documentation (mandatory).

Practical problem-solving skills, sound judgement and the ability to bring structure to new or developing work (mandatory).

Confidence using Microsoft 365 and other business systems, with the ability to quickly learn new platforms and tools (mandatory).

Experience in employer or customer experience, superannuation, financial services or another regulated environment (desirable).