Manager Operations, Enablement

Aware Super; Melbourne; Presencial; AUD 150.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Descripción de la vacante

Aware Super is seeking a Manager, Operations in Melbourne to lead the Operations team within Member Engagement and oversee end-to-end delivery of member statements, regulatory changes, and bulk correspondence. The role includes managing key external vendors, driving the Operational Excellence platform, and using data insights to improve capacity and continuous improvement decisions.

You will work in a flexible environment with emphasis on collaboration, member focus and driving efficiency across

Formación

• Experience leading superannuation administration teams.
• Experience leading structured continuous improvement activities and programs.

Responsabilidades

• Lead, manage and develop the Operations team, modelling Aware Super's values and fostering a collaborative, inclusive and member-focused culture.
• Oversee delivery of responsive member correspondence template management for the Member Engagement team including data mapping.
• Ensure regulatory obligations are met and any potential delays to planned timeframes are resolved or escalated promptly.
• Manage production runs of statements in coordination with internal stakeholders and vendors.
• Oversee end-to-end project management and delivery of member statements and related year end processes across accumulation, pension, defined benefit, corporate, insurance only, investment fund and investment fund tax statements.
• Ensure platform processes, controls, support documentation and onboarding materials are maintained, and that platform-related risks and incidents are identified, managed and escalated as required.
• Own vendor business relationship with key suppliers including for outsourced inbound and outbound mail service provision, the operational correspondence software provider, Operational Excellence software provider and any offsite document storage providers.
• Line manage, coach and support the Operational Excellence Platform Lead, setting clear priorities and objectives for the ongoing operation, optimisation and adoption of the operational excellence platform across Member Engagement.
• Partner with operational leaders to embed platform insights into performance discussions, capacity and resourcing decisions and continuous improvement initiatives.

Descripción del empleo

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at aware.com.au

Your New Role

Join Aware Super as Manager, Operations and lead a team responsible for delivering critical operational projects and member communications across Member Engagement. In this role, you will oversee the end-to-end delivery of annual member statements, regulatory change, bulk correspondence and other operational initiatives. You will also manage key external vendor relationships and take business ownership of the operational excellence platform, using quality data and performance insights to support better capacity, resourcing and continuous improvement decisions.

• Flexible working environment

Key responsibilities include:

• Lead, manage and develop the Operations team, with direct line management responsibility modelling Aware Super's values and fostering a collaborative, inclusive and member-focused culture.
• Oversee delivery of responsive member correspondence template management for the Member Engagement team which includes creating, reviewing, maintaining, rationalising, testing and upgrading templates as well as data mapping.
• Ensure regulatory obligations are met and any potential delays to planned timeframes are resolved or escalated promptly.
• Manage production runs of statements in coordination with internal stakeholders and vendors.
• Oversee end-to-end project management and delivery of member statements and related year end processes across accumulation, pension, defined benefit, corporate, insurance only, investment fund and investment fund tax statements.
• Ensure platform processes, controls, support documentation and onboarding materials are maintained, and that platform-related risks and incidents are identified, managed and escalated as required.
• Own vendor business relationship with key suppliers including for outsourced inbound and outbound mail service provision, the operational correspondence software provider, Operational Excellence software provider and any offsite document storage providers.
• Line manage, coach and support the Operational Excellence Platform Lead, setting clear priorities and objectives for the ongoing operation, optimisation and adoption of the operational excellence platform across Member Engagement.
• Partner with operational leaders to embed platform insights into performance discussions, capacity and resourcing decisions and continuous improvement initiatives.

How do you exceed our expectations?

• Experience leading, managing and developing superannuation administration teams.
• Experience leading structured continuous improvement activities and programs of work desirable.
• Experience managing projects from planning through to delivery, including managing timelines and budgets.
• Familiarity with continuous improvement or delivery approaches such as Lean Six Sigma, Human Centred Design or Agile.
• Experience with vendor and contract management, including vendor governance, performance management and change requests.
• Strong interpersonal skills with proven ability to build trust and collaboration across all levels.
• Qualifications in Program / Project Management or proven experience in a similar role.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super:

• Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You'll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.