Member Care Team - Reception & Sales

Fernwood Fitness; Toowoomba Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

Fernwood Fitness Pty in Toowoomba is seeking two friendly team members to support members and promote health and wellness. You will handle membership queries, assist with sales, and contribute to events and outreach while maintaining excellent customer service.

Ideal candidates have at least 1 year of customer service or retail experience, are willing to obtain First Aid/CPR if needed, and hold a Working with children’s blue card.

Qualifications

• First Aid & CPR Certification may be required
• Working with children’s blue card required
• 1 year or more customer service/retail experience preferred

Responsibilities

• Assist members with membership queries
• Recommend products and services to help members reach goals
• Respond to inquiries via phone, email and messages
• Contribute to membership sales team and close sales
• Make member service calls and manage follow-ups
• Handle administration and daily operations
• Manage appointment book and scheduling
• Assist with events and outreach
• Source leads through daily outreach

Skills

People skills

Social media

Promotion

Customer service

Sales

Administration

Job description

Are you great with people, motivated and passionate about the benefits of health and wellness?

Fernwood Fitness Toowoomba is a National Award Winning Fitness Club that empowers women to shine. Our club has been serving our community for over 22 years and helping women be their strongest, fittest and healthiest selves.

We are looking for two new team members who are:

• positive, confident, happy & reliable
• great with social media content and promotion
• filled with a 'can do' attitude

The role consists of:

• assisting members with membership queries
• making a positive contribution to the lives of women in our community by recommending the right products and services to help them achieve their goals
• responding to membership inquiries, making phone calls, messaging & email
• making a positive contribution to our membership sales team & making membership sales
• member service calls
• administration and operations
• managing the appointment book
• retail sales
• assisting with events
• sourcing leads through outreach daily

The successful applicant may need to obtain their First Aid & CPR Certification, and will have a Working with children’s blue card and 1 year or more customer service / retail experience.

These positions are a result of internal career advancements.

Winner National Employer of the Year - Individual Site - AusActive 2024

Schedule:

• Monday to Thursday
• Morning shift 8am - 12pm
• Evening shift 3pm - 7pm
• Alternating Fridays 8am - 1pm
• Weekend availability

Experience:

• Sales: 1 year (Preferred)

Work Authorisation:

• Australia (Required)