Member Care Team - Membership Sales & Customer Services

Fernwood Fitness Pty; Melton; Vor Ort; AUD 32.000 - 41.000; Teilzeit

Benefits dieser Stelle

Employee discounts

Gym membership

Zusammenfassung

Fernwood Fitness Melton is seeking two friendly, sales‑driven team members for Membership Sales & Customer Services. You will convert enquiries into memberships, conduct club tours, and promote Fernwood's health and wellness programs.

Ideal candidates are strong communicators with a customer‑service mindset, comfortable with social media, and able to work a rotating roster across days, including Saturdays. Join a supportive team helping women stay strong and healthy.

Qualifikationen

• Excellent communication and customer service focus.
• Proven track record achieving sales KPIs and targets.
• Ability to identify sales and marketing opportunities.
• Computer and app literacy; comfortable with social media.
• Mature, proactive and reliable with a can-do attitude.

Aufgaben

• Convert enquiries into memberships through sales conversations and follow-up.
• Conduct club tours and present the value of Fernwood's services.
• Generate new business opportunities within the local community.
• Meet and exceed membership sales targets and KPIs.
• Manage member enquiries via phone, email, social media, and in person.
• Provide exceptional customer service and build strong member relationships.
• Assist with front desk duties, data management, and communications.
• Support club marketing initiatives and community outreach.

Kenntnisse

Communication

Customer service

Sales skills

Social media promotion

Team player

Tools

CRM software

Jobbeschreibung

Member Care Team - Membership Sales & Customer Services

Are you great with people, motivated and passionate about the benefits of health and wellness?

Fernwood Fitness Melton has been serving our community for over 21 years and helping women be their strongest, fittest and healthiest selves.

We are looking for two new team members who are;

positive, confident, happy & reliable

great with social media content and promotion

filled with a 'can do' attitude

Key responsibilities include:

Converting enquiries into memberships through effective sales conversations and follow-up.

Conducting club tours and presenting the value of Fernwood's services and programs.

Generating new business opportunities within the local community.

Meeting and exceeding membership sales targets and KPIs.

Managing member enquiries via phone, email, social media, and face-to-face interactions.

Building strong relationships with members and creating an exceptional customer experience.

Administrative tasks, data management, and member communications.

Assisting with club marketing initiatives, member engagement, and community outreach activities.

Skills & experience

Strrong communication skills and customer service focus.

Driven by achieving results for clients, yourself, and the company.

You can identify sales and marketing opportunities with your creative sales skills.

Excellent customer service skills and a high level of maturity.

Proven track record working with sales KPIs and monthly targets.

Are you great with people, motivated and passionate about the benefits of health and wellness?

Fernwood Fitness Melton has been serving our community for over 21 years and helping women be their strongest, fittest and healthiest selves.

We are looking for two new team members who are;

• positive, confident, happy & reliable

• computer & app confident

• customer service focused

• great with social media content and promotion

• a good communicator

• filled with a 'can do' attitude

Key responsibilities include:

• Converting enquiries into memberships through effective sales conversations and follow-up.

• Conducting club tours and presenting the value of Fernwood's services and programs.

• Generating new business opportunities within the local community.

• Meeting and exceeding membership sales targets and KPIs.

• Managing member enquiries via phone, email, social media, and face-to-face interactions.

• Building strong relationships with members and creating an exceptional customer experience.

• Front desk and reception duties.

• Administrative tasks, data management, and member communications.

• Assisting with club marketing initiatives, member engagement, and community outreach activities.

Skills & experience

• Strrong communication skills and customer service focus.

• Driven by achieving results for clients, yourself, and the company.

• You can identify sales and marketing opportunities with your creative sales skills.

• Excellent customer service skills and a high level of maturity.

• Proven track record working with sales KPIs and monthly targets.

Benefits:

• Employee discounts

• Gym membership

Availability

Flexibility to work across a rotating roster Monday to Saturday, between 9:00am and 7:00pm, including some Saturday mornings.

• Approx 15hrs - 20hrs per week

Experience:

• Sales: 1 year (Preferred)

Work Authorisation:

• Australia (Required)