Member Service & Reception Team Members – Emf Brisbane Cbd

Emf Performance Centre; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

EMF Brisbane CBD is seeking outgoing, energetic team members for both full-time and casual roles in a premier fitness facility located in Brisbane CBD. The successful candidate will deliver exceptional customer service, drive sales, meet KPI targets, and support a premium member experience across training, recovery, and class services.

The role requires a customer-focused mindset, teamwork, strong communication, and a passion for health and fitness.

Qualifications

• Minimum 1 year in a customer-facing role.
• Experience in fitness industry is highly regarded.
• Current First Aid and CPR certification, or willingness to obtain within two weeks.

Responsibilities

• Provide outstanding customer service and sales support to members and prospective clients.
• Achieve and exceed KPIs while following company systems and processes.
• Work collaboratively with the team to deliver a premium member experience.
• Engage with members to build relationships and drive retention and sales.
• Communicate effectively and maintain accurate records and administration.

Skills

Customer service

Sales

KPI driven

Teamwork

Communication

Detail oriented

Conflict resolution

Health & fitness passion

Job description

Are you passionate about people, sales, and delivering exceptional customer service? If so, we’d love to hear from you.

EMF Brisbane CBD is one of Queensland’s leading fitness and performance facilities, offering members an exceptional training and recovery experience in the heart of Brisbane.

Our facility provides a premium range of training and recovery services, including strength and functional training, performance training, group fitness classes, Reformer Pilates, recovery facilities, sauna, snow and steam rooms, and more — creating an unmatched member experience.

We are currently seeking outgoing, energetic, and customer-focused team members to join our Brisbane CBD team full time and casual.

Join the Team at EMF Brisbane CBD

Are you passionate about people, sales, and delivering exceptional customer service? If so, we’d love to hear from you.

EMF Brisbane CBD is one of Queensland’s leading fitness and performance facilities, offering members an exceptional training and recovery experience in the heart of Brisbane.

Our facility provides a premium range of training and recovery services, including strength and functional training, performance training, group fitness classes, Reformer Pilates, recovery facilities, sauna, snow and steam rooms, and more — creating an unmatched member experience.

We are currently seeking outgoing, energetic, and customer-focused team members to join our Brisbane CBD team full time and casual.

What We’re Looking For

The ideal candidate will have:

• Proven experience in a customer service or sales-focused role
• An outgoing, motivated, and energetic personality
• A strong ability to achieve and exceed KPIs while following company systems and processes
• Excellent teamwork and communication skills with a results-driven mindset
• Strong attention to detail and administrative capability
• Experience in conflict resolution and member engagement
• A genuine passion for health, fitness, and delivering an exceptional member experience

Eligibility Requirements

• Minimum 1 year of experience in a customer-facing role
• Fitness industry experience highly regarded
• Current First Aid and CPR certification, or willingness to obtain within the first two weeks of employment
• Current Blue Card, or willingness to obtain within the first two weeks of employment
• Strong passion for and knowledge of the fitness industry
• Availability to work full time, including a flexible roster where required

Why Join EMF?

You’ll be joining a passionate and energetic team in a premium fitness environment, with the opportunity to build meaningful relationships with members and contribute to an outstanding club experience.

If you’re driven by people, sales, fitness and results, we want to hear from you.