Member Banking Specialist: Home Loans & Personal Banking

Beyond Bank Australia; Adelaide; Presencial; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

6 days annual leave

3 paid work-life balance days

Volunteer days

Employee discounts

Flexible working environment

Career development

Descripción de la vacante

Beyond Bank Australia is inviting applications for a Personal Banker at our Salisbury branch. You will deliver exceptional service to our members, advocate the Member Ownership Strategy, and help achieve branch performance targets.

You'll build lasting relationships, identify members' financial needs, and present suitable banking solutions including personal lending, home loans, and everyday banking services. Reporting to the Branch Manager, you will join a team dedicated to member outcomes.

Formación

• Excellent customer service skills.
• Passion for building lasting customer relationships and serving the local community.
• Able to work in a dynamic customer service environment.
• Excellent problem solving and analytical skills.
• Banking or Financial services experience desirable, but not essential.

Responsabilidades

• Provide a local member owned banking experience to new and existing members
• Proactively connect members needs to Beyond Bank’s offerings through excellent listening skills
• Manage general enquiries and provide sound advice and information to our members
• Contribute to a high achieving team environment with your commitment to success and strong work ethic
• Manage customer bank accounts, including opening, closing, and overseeing transactions
• Proactively assist members to identify short, medium, long-term needs and aspirations, and act on this information through proficient use of Banking Reviews and future follow ups.
• Provide timely advice on our range of financial products and services, offer personal banking solutions that meet members’ needs and are relevant to their life stage goals utilising the Beyond Bank Exceed model.
• Assist members with unsecured lending options, including personal loans and credit cards, providing clear information on terms, conditions, and repayment plans.
• Assist members with secured lending products such as home loans and car loans, ensuring they understand the features, benefits, fees, and charges, terms and conditions, and overall value created from the products and services presented
• Ensure members understand features, benefits, fees and charges, terms and conditions and overall value created from the products and services you present
• Collaborate with specialists in the business to deliver the best solution for the member

Conocimientos

Customer service

Relationship building

Adaptability

Problem solving

Banking / financial services awareness

Descripción del empleo

Beyond Bank Australia is inviting applications for a Personal Banker at our Salisbury branch. You will deliver exceptional service to our members, advocate the Member Ownership Strategy, and help achieve branch performance targets.

You'll build lasting relationships, identify members' financial needs, and present suitable banking solutions including personal lending, home loans, and everyday banking services. Reporting to the Branch Manager, you will join a team dedicated to member outcomes.