Personal Banker 2

Bank Australia Limited; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

14% super

Free counselling 24/7

Free flu vaccinations

Gym discounts

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Family violence leave

Bonus annual leave

Job summary

Bank Australia is seeking a Personal Banker - Level 2 to be the first point of contact for branch customers, delivering exceptional service while deepening relationships. The role supports customers in achieving financial goals, ensuring compliance with risk and regulatory requirements, and contributing to the bank’s purpose-driven agenda.

The position reflects the Bank Australia/Qudos Bank merger context with a strong emphasis on flexible working options, competitive salary, and 14% super.

Qualifications

• Strong customer focus and ability to respond to member needs.
• Proven ability to achieve results and take accountability for outcomes.
• Ability to participate in Saturday trade on a rostered basis.
• Excellent interpersonal skills to build meaningful relationships.
• Adaptability in a fast-changing environment and willingness to learn.
• Lending experience across personal loans and credit cards advantageous.
• Cash handling experience and cross-selling background.
• Positive attitude and commitment to delivering excellent service.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Responsibilities

• Support the branch team to achieve personal lending, service, and operational outcomes.
• Manage member enquiries and provide tailored information on products and services.
• Assist with personal lending applications, including data entry, document preparation, and member communication.
• Handle complex member needs, cash transactions, and account maintenance.
• Support members with digital banking and elevate queries or complaints as needed.
• Record sales activity in Prosper and follow up on future opportunities and referrals.

Skills

Customer service

Relationship building

Lending experience

Cash handling

Digital banking support

Sales & cross-selling

Adaptability

Saturday roster

Job description

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Personal Banker - Level 2 is the first point of contact for branch customers, responsible for delivering exceptional service while deepening relationships. The role supports customers in achieving their financial goals by understanding their banking needs and ensuring compliance with risk and regulatory requirements.

• We have big plans to become Australia’s leading purpose-driven bank.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Support the branch team to achieve personal lending, service, and operational outcomes
• Manage member enquiries and provide tailored information on products and services
• Assist with personal lending applications, including data entry, document preparation, and member communication
• Handle complex member needs, cash transactions, and account maintenance
• Support members with digital banking and elevate queries or complaints as needed
• Record sales activity in Prosper and follow up on future opportunities and referrals

What you will bring

• Strong customer focus with the ability to understand and respond to member needs
• Proven ability to achieve results and take accountability for outcomes
• Ability to participate in Saturday trade on a rostered basis
• Excellent interpersonal skills with the ability to build meaningful relationships
• Adaptability in a fast-changing environment and willingness to learn
• Lending experience across personal loans and credit cards advantageous
• Cash handling experience and a strong background in cross‑selling
• Positive attitude and commitment to delivering excellent service
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos

Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier‑free recruitment process and supportive workplace.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia.

Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.