Personal Banker - Home Lender Specialist

Bey; Baldivis; On-site; AUD 77,400 - 94,600; Full time

Benefits offered by this job

6 additional paid leave days

Paid community volunteer days

Access to employee discounts

Flexible working environment

Career development opportunities

Job summary

Beyond Bank in Baldivis is seeking a Personal Banker - Home Lender Specialist to provide exceptional service and support to our members. You'll advocate for our core values while managing member accounts, delivering lending solutions, and achieving individual performance targets that contribute to the team's success.

The role requires demonstrated home lending experience and a passion for building lasting community relationships. We offer additional paid leave, volunteer days, and strong opportunities for career development.

Qualifications

• Demonstrated experience in home lending essential.
• Banking or Financial services experience essential.
• Able to work in a dynamic customer service environment.

Responsibilities

• Provide local member owned banking experience.
• Deliver complex home lending solutions.
• Engage proactively with members to identify their banking needs.
• Manage member bank accounts efficiently.
• Assist members with unsecured lending options.

Skills

Customer service

Home lending experience

Analytical skills

Problem-solving

Teamwork

Job description

Personal Banker - Home Lender Specialist

• Full-time
• Employment Type: Full Time
• Team Name: WA Branches
• Department: Branch
• Permanent – Full time role
• Salary range from $86,000FTE including superannuation.

Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally.

Our vision is to create better lives by caring for our members and communities.

Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact. We are proud to use our business to drive positive outcomes that benefit our members, communities and people.

Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves. The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.

The Role

We currently have an opportunity to join our growing Rockingham branch. As one of our Personal Banking Home Lending Specialists, you will be responsible for advocating Beyond Bank Australia’s core values and to deliver an exceptional service to our members that is aligned to our Member Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance.

Core Duties

• Provide a local member owned banking experience to new and existing members
• Proactively connect members needs to Beyond Bank’s offerings through excellent listening skills
• Deliver complex home lending solutions – including but not limited to Construction/Building Loans, Investment Lending and First Home Buyer applications - ensuring they understand the features, benefits, fees, and charges, terms and conditions, and overall value created from the products and services presented.
• Assist members with unsecured lending options, including personal loans and credit cards, providing clear information on terms, conditions, and repayment plans.
• Proactively engage with members via phone to identify, understand, and address their banking needs with appropriate solutions.
• Contribute to a high achieving team environment with your commitment to success and strong work ethic
• Manage member bank accounts, including opening, closing, overseeing transactions and completing loan rate or product variations
• Proactively assist members to identify short, medium, long-term needs and aspirations, and act on this information through proficient use of Banking Reviews and future follow ups.
• Provide timely advice on our range of financial products and services, offer personal banking solutions that meet members’ needs and are relevant to their life stage goals utilising the Beyond Bank Exceed model.
• Ensure members understand features, benefits, fees and charges, terms and conditions and overall value created from the products and services you present
• Collaborate with specialists in the business to deliver the best solution for the member

In the First 6 Months You Will

• Exhibit Resilience, Drive, and Passion:Show a relentless attitude towards achieving goals and overcoming challenges.
• Leverage Customer Service Experience:Utilise your background in customer service, retail, sales, and/or banking to excel in your role.
• Commit to Success:Demonstrate a strong work ethic and dedication to achieving excellence.
• Help our Members meet their Financial Goals:Be relentless in wanting to reach out to our members to help understand their goals and help them achieve these through offering account and lending solutions and identifying ways for them to budget better
• Build Lasting Relationships:Foster lasting customer relationships and serve the local community with enthusiasm. Learning to describe products and match them to customer needs.
• Achieve Sales Targets:Excel in achieving individual performance targets by mastering scorecards across key areas such as member satisfaction, engagement, sales, and more.

A Bit About You

You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritise our members' needs and satisfaction.

• Demonstrated experience in home lending essential
• Banking or Financial services experience essential
• A passion for building lasting relationships and serving the local community
• Able to work in a dynamic customer service environment
• Excellent problem solving and analytical skills

About the Team

Reporting to the Branch Manager, you will be part of a dedicated team committed to delivering exceptional support to our members. Whether engaging face‑to‑face or proactively connecting with members by phone, you will be committed to ensuring that our members receive the best possible experience with their banking needs.

Why Work for Beyond Bank?

We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us [e-mail]

Benefits

• Our branch employees receive an additional 6 days of paid leave per year
• Additional 3 paid work-life balance days
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

Recruitment Process

The process can include a phone screen, video screen, virtual or face‑to‑face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Additional Information

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.