Personal Banker II: Lending & Service Champion

Bank Australia Limited; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

14% super

Free counselling 24/7

Free flu vaccinations

Gym discounts

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Family violence leave

Bonus annual leave

Job summary

Bank Australia is seeking a Personal Banker - Level 2 to be the first point of contact for branch customers, delivering exceptional service while deepening relationships. The role supports customers in achieving financial goals, ensuring compliance with risk and regulatory requirements, and contributing to the bank’s purpose-driven agenda.

The position reflects the Bank Australia/Qudos Bank merger context with a strong emphasis on flexible working options, competitive salary, and 14% super.

Qualifications

• Strong customer focus and ability to respond to member needs.
• Proven ability to achieve results and take accountability for outcomes.
• Ability to participate in Saturday trade on a rostered basis.
• Excellent interpersonal skills to build meaningful relationships.
• Adaptability in a fast-changing environment and willingness to learn.
• Lending experience across personal loans and credit cards advantageous.
• Cash handling experience and cross-selling background.
• Positive attitude and commitment to delivering excellent service.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Responsibilities

• Support the branch team to achieve personal lending, service, and operational outcomes.
• Manage member enquiries and provide tailored information on products and services.
• Assist with personal lending applications, including data entry, document preparation, and member communication.
• Handle complex member needs, cash transactions, and account maintenance.
• Support members with digital banking and elevate queries or complaints as needed.
• Record sales activity in Prosper and follow up on future opportunities and referrals.

Skills

Customer service

Relationship building

Lending experience

Cash handling

Digital banking support

Sales & cross-selling

Adaptability

Saturday roster

Job description

Bank Australia is seeking a Personal Banker - Level 2 to be the first point of contact for branch customers, delivering exceptional service while deepening relationships. The role supports customers in achieving financial goals, ensuring compliance with risk and regulatory requirements, and contributing to the bank’s purpose-driven agenda.

The position reflects the Bank Australia/Qudos Bank merger context with a strong emphasis on flexible working options, competitive salary, and 14% super.