Melbourne Venue Director - Gaming & Hospitality

Supreme Hotel Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Challenging fast-paced environment

Career development opportunities

Work-Life balance

Great culture

Active leadership team

Job summary

Supreme Hotel Group in Melbourne seeks an experienced Venue Manager to oversee daily operations at a high-profile venue. You will manage budgets, drive performance, and shape a dynamic culture in line with strategic plans.

Autonomy of your own venue plus close collaboration with the Group's Senior Management team will enable you to elevate service quality and profitability while leading a diverse team in a fast-paced hospitality environment.

Qualifications

• Proven experience as Venue Manager in gaming, food and bars.
• Hands-on experience in customer service or sales.
• Solid understanding of hospitality procedures and best practices.
• Knowledge of quality standards.
• Proficient in MS Office and relevant software.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal skills.
• Problem-solving aptitude.
• Ability to establish and foster professional relationships with employees and customers.
• Proven ability to lead, train and motivate your team.
• Experience preparing effective rosters and understanding the Modern Award.
• Professional manner and presentation.
• Commitment to developing your skills and career.
• Extensive gaming knowledge is a requirement.

Responsibilities

• Hire qualified personnel according to standards
• Organize and coordinate operations to ensure maximum efficiency
• Supervise and evaluate staff
• Ensure supplies and equipment are adequate in quantity and quality
• Handle customer feedback when necessary
• Assist in pricing products or services
• Assume responsibility of controlling and monitoring expenses
• Enforce adherence to regulations and quality standards
• Ensure all records are kept properly and consistently
• Review and prepare reports for senior management
• Managing operations of food, beverage and gaming
• Efficient rostering of staff
• Ensuring the smooth daily operations of your venue facilities
• Setting and meeting growth opportunities and targets in conjunction with the strategic plans for your venue
• Participating in and contributing to Group management, marketing and finance projects

Skills

Venue management

Gaming knowledge

Customer service

Leadership

Organizational skills

Communication

Tools

MS Office

Job description

Supreme Hotel Group in Melbourne seeks an experienced Venue Manager to oversee daily operations at a high-profile venue. You will manage budgets, drive performance, and shape a dynamic culture in line with strategic plans.

Autonomy of your own venue plus close collaboration with the Group's Senior Management team will enable you to elevate service quality and profitability while leading a diverse team in a fast-paced hospitality environment.