Assistant Venue Manager

Frontline Recruitment; Melbourne; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Full-time permanent position

Career advancement opportunities

Exposure to gaming, TAB, food & be

Supportive leadership team

Job summary

Frontline Recruitment is assisting a family-owned hotel in Melbourne to recruit an Assistant Manager who will oversee gaming, dining and day-to-day operations. You will work closely with an experienced Venue Manager and lead a strong team in a fast-paced hospitality environment.

You’ll drive customer service excellence, manage shifts, ensure compliance with gaming and liquor regulations, and mentor staff while delivering a memorable guest experience.

Qualifications

• Experience in a supervisory or management role within hospitality.
• Current Victorian RSA and RSG qualifications.
• TAB operational knowledge.
• Strong cash handling and compliance experience.
• Hands-on leadership style and positive attitude.
• Customer service excellence across dining, bar and gaming.

Responsibilities

• Leading shifts and supporting daily venue operations.
• Driving exceptional customer service standards.
• Managing gaming and TAB operations.
• Supporting staff performance, training and development.
• Completing venue opening and closing procedures.
• Supporting stock control, cash reconciliations and compliance.
• Maintaining gaming, liquor and venue compliance standards.
• Contributing to promotions, initiatives and venue growth.

Skills

Leadership

Customer service

Team management

Hospitality experience

Cash handling

Compliance

Tools

TAB operations

RSA/RSG

Job description

• Supportive Senior Leadership and Ownership
• Competitive Salary and Conditions on Offer
• Fantastic Career Advancement Opportunities

Looking to step up into a genuine leadership role? If you're an experienced Duty Manager, Gaming Supervisor or Assistant Manager looking for more responsibility, autonomy and clear pathways towards career progression, this could be the opportunity you've been waiting for.

Join an established family-owned hotel, where every day is different overseeing gaming, dining and day-to-day operations working closely with an experienced Venue Manager and leading a strong team.

Why work with us?

• - Salary $80,000 + Super
• - Work alongside a supportive and experienced leadership team
• - Ongoing development and exposure to broader business management
• - Variety across gaming, TAB, food & beverage and venue operations
• - Opportunity to lead shifts and make real decisions
• - Stable, full-time permanent position

As Assistant Manager, you'll be a hands-on leader supporting all aspects of venue operations. From managing the gaming floor and TAB area to leading the team and ensuring a great customer experience, no two days will be the same.

Key responsibilities include:

• - Leading shifts and supporting daily venue operations
• - Driving exceptional customer service standards
• - Managing gaming and TAB operations
• - Supporting staff performance, training and development
• - Completing venue opening and closing procedures
• - Supporting stock control, cash reconciliations and compliance
• - Maintaining gaming, liquor and venue compliance standards
• - Contributing to promotions, initiatives and venue growth

You'll already have experience leading teams within a pub, hotel or gaming venue environment and enjoy being part of the action rather than sitting behind a desk.

Ideally you'll bring:

• - Experience in a supervisory or management role within hospitality
• - Current Victorian RSA and RSG
• - TAB operational knowledge
• - Strong cash handling and compliance experience
• - A hands-on leadership style and positive attitude
• - Customer service excellence across dining, bar and gaming

This role will suit someone who enjoys hospitality and is looking for more than just another management position. You'll gain exposure to all aspects of venue operations while building the skills and experience needed to take the next step in your hospitality leadership career. Reference number: 1242179 Profession:Hospitality & TourismManagement