Medical Secretary

Litton Andrews; Brisbane; On-site; AUD 51,000 - 58,000; Full time

Job summary

Litton Andrews Pty is seeking an experienced Medical Secretary to join a leading ophthalmology practice in Brisbane. The role combines high-level medical secretarial duties with front desk reception and overall practice administration, supporting a single surgeon and coordinating the patient journey from first contact to completion of care.

The position is full-time and permanent, with four extended shifts per week and a rotating day off.

Qualifications

• Experience in a similar medical secretary role is preferred.
• Strong communication with patients, specialists, and staff.
• Ability to manage multiple priorities in a busy surgical practice.

Responsibilities

• Manage incoming calls and respond to general patient enquiries professionally.
• Prepare accurate theatre quotations and assist patients with financial aspects of procedures.
• Coordinate patient education for theatre procedures, ensuring patients are informed and prepared for surgery.
• Manage pre-operative and post-operative appointments.
• Book theatre procedures and liaise with hospitals, anaesthetists, and key stakeholders.
• Assist on front desk reception and process consultation billing.
• Provide general admin support across the practice, supporting a busy surgical team.

Skills

Patient-focused service

Telephone manner

Communication skills

Organisation

Attention to detail

Tools

Genie/Gentu

Xestro

Job description

Litton Andrews – Providing comprehensive medical and healthcare recruitment, consultancy, training, and business solutions, delivering the best staffing, practice management, and professional development services.

Litton Andrews is delighted to be recruiting an experienced Medical Secretary to join a leading, state-of-the-art specialist ophthalmology practice. Working closely with and providing dedicated support to one specialist Surgeon, this varied role combines high-level medical secretarial responsibilities with front desk reception and broader practice administration. You will play a key role in coordinating the patient journey, acting as a trusted point of contact and ensuring every patient receives a seamless, professional and high-quality experience from their initial contact through to completion of their care.

This is a full-time permanent position available for an immediate start. The position is structured across four extended shifts per week, with a rotating rostered day off each week. Standard hours are approximately 7:00/7:30am to 5:00/5:30pm, with two Tuesdays per month rostered from 8:00am to 6:00pm.

The primary location is Auchenflower, with occasional travel to the practice's Mount Gravatt location required.

This is an excellent opportunity for an experienced Medical Secretary looking to join a highly regarded specialist practice and become an integral part of a professional, patient-focused team.

Key Duties and Responsibilities will include (but not be limited to):

• Managing incoming calls and responding to general patient enquiries in a professional and timely manner
• Preparing accurate theatre quotations and supporting patients through the financial aspects of their procedures
• Coordinating patient education for all theatre procedures, ensuring patients are well informed, prepared for surgery, and supported with any immediate concerns or required documentation
• Managing pre-operative and post-operative appointments
• Booking theatre procedures and liaising closely with hospitals, anaesthetists, medical professionals and other key stakeholders
• Managing theatre billing processes through Eclipse
• Assisting on the front desk reception, welcoming patients to the practice and processing consultation billing following their appointments
• Providing general administration support across the practice, working collaboratively with other team members to manage a busy, fast-paced surgical specialist practice

To be considered for this position, Candidate must be able to demonstrate:

• Previous experience in a similar role, ideally within a surgical specialist practice
• Experience using medical practice management systems such as Genie/Gentu and/or Xestro.
• A friendly, professional, and courteous telephone manner with a strong patient-focused approach
• Immaculate personal presentation and a professional demeanour
• Excellent verbal and written communication skills, with the ability to liaise effectively with patients, specialists, hospitals and team members
• Exceptional attention to detail, strong organisational skills, and the ability to manage competing priorities in a busy, fast-paced environment.

Remuneration:

A competitive remuneration package of $37-42 per hour + superannuation will be offered, with the hourly rate negotiable depending on the successful candidate’s experience, skills and level of expertise. The Auchenflower practice offers ample convenient street parking, while off-street parking is available at the Mount Gravatt location.