Medical Review Officer

Department of Transport & Planning Victoria; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Department of Transport & Planning Victoria in Melbourne seeks a Medical Review Officer to assess health information and make fitness-to-drive decisions under Victorian law. The role covers case review, advice, correspondence and coordinating driving test bookings across the state.

You will protect sensitive information, maintain records, support process improvements, and guide junior staff. A fixed-term appointment runs until 7 November 2027.

Qualifications

• Current and valid driver's licence free of convictions as required by legislation.
• Experience relevant to the capabilities of the role.

Responsibilities

• Reviews and manages medical review cases, making fitness-to-drive decisions.
• Provides accurate advice and prepares clear correspondence.
• Manages driving test bookings across Victoria, including interpreters and travel arrangements.
• Protects sensitive information and maintains accurate records.
• Escalates issues and supports process improvements and change initiatives.
• Works collaboratively with the team and provides guidance to less experienced staff when needed.

Skills

Sound judgement

Effective communication

Coaching & mentoring

Process improvement

Customer-focused

Job description

Department of Transport & Planning Victoria – Melbourne VIC

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria’s transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a Fixed Term Position until 7th Novemeber 2027

The Medical Review Officer reviews and manages medical review cases, making fitness-to-drive decisions in line with legislation, policies, guidelines and procedures. The role assesses health information, provides accurate advice, prepares clear correspondence, and manages driving test bookings across Victoria, including interpreters and travel arrangements where required.

The role provides professional and timely customer service while protecting sensitive information and maintaining accurate records. It also involves escalating issues, supporting process improvements and change initiatives, working collaboratively with the team, and providing guidance to less experienced staff when needed.

Whatwe’relooking for

You’resomeone who:

• Uses sound judgement, critical thinking and analysis to resolve issues and make informed decisions.
• Communicates effectively and builds positive relationships to understand stakeholder needs and deliver quality service.
• Supports and develops less experienced team members through guidance, coaching and knowledge sharing.
• Looks for opportunities to improve processes, encourages new ideas and adopts efficient ways of working.
• Is customer-focused, responsive and mindful of risks when delivering high-quality service.

Qualifications and experience

You’llbring:

• A current and valid driver licence free of convictions for a period of time specified in the relevant legislation.
• Experience relevant to the capabilities of the role.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Tuesday, 3rd November 2026.

For further information about the role, please contact Lucy Ascenzo, Operation Manager, at ************@transport.vic.gov.au.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

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