Driver Relicensing Services Officer

Department of Transport and Planning; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Driver Relicensing Services Officer role at Department of Transport and Planning in Melbourne supports the management and administration of licensing offences across Alcohol Interlock, Behaviour Change, Safe Driving, Heavy Vehicle and Motorcycle programs. You will investigate complex inquiries, provide specialist licensing advice and escalate high-risk issues with clear recommendations.

You will maintain accurate customer data, ensure privacy compliance, contribute to service improvements,

Qualifications

• Current and valid driver licence
• Experience relevant to the capabilities of the role

Responsibilities

• Supports management and administration of licensing offences across various programs
• Investigates and resolves complex customer and stakeholder enquiries, transactions and complaints
• Provides specialist licensing advice and escalates high-risk or complex matters with clear recommendations
• Maintains accurate customer data and ensures privacy and compliance with legislation and policies

Skills

Critical thinking

Communication

Customer focus

Collaboration

Adaptability

Job description

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Driver Relicensing Services Officer supports the management and administration of licensing offences, including Alcohol Interlock, Behaviour Change, Safe Driving, Heavy Vehicle and Motorcycle programs. The role investigates and resolves complex customer and stakeholder enquiries, transactions and complaints, provides specialist licensing advice, and escalates high-risk or complex matters with clear recommendations. The role also supports team activities and change initiatives, maintains accurate customer data, and ensures privacy and compliance with legislation, policies and procedures. The Officer contributes to service improvements, works collaboratively to meet team targets, and maintains strong knowledge of relevant systems, legislation, processes and business rules.

What we’re looking for

• Thinks critically and solves problems, using guidelines, sound judgement and available information to make informed decisions and resolve issues.
• Communicates clearly and professionally, presenting information logically and adapting your communication to suit different audiences.
• Puts customers first, understanding their needs, delivering quality outcomes and identifying opportunities to improve services.
• Works collaboratively and respectfully, building positive relationships, sharing information and supporting colleagues and other teams.
• Adapts to change, responding positively to shifting priorities and working effectively with different teams and stakeholders.

Qualifications and experience

• A current and valid driver licence free of convictions for a period of time specified in the relevant legislation.
• Experience relevant to the capabilities of the role.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

Important Information

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